Manager, Revenue Cycle (Cash Application)

Kestra Medical Technologies•Kirkland, WA

8d•Onsite

About The Position

This position is responsible for managing the day-to-day operations for the cash application team by supporting the timely & accurate posting of all third-party (e.g., government, commercial and private payors) and patient payments into the A/R system, along with the resolution of payment posting issues, credit balances, refund requests, and other posting function responsibilities. A primary focus in supervising the cash application function is ensuring consistent productivity and quality of work in a challenging, fast-paced, and rapidly changing environment. This position will be the escalated point of contact for any issues, so they must be a keen problem solver. As a Team Manager this position will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities.

Requirements

Bachelor's degree or equivalent experience
5 years of experience in a healthcare revenue cycle environment
Minimum of 2 years in cash posting within a healthcare organization
Minimum of 3 years management experience
Proficiency with Microsoft Office Word, Excel, and PowerPoint

Nice To Haves

6 years of Manager or above leadership experience

Responsibilities

Manage team of Cash Application Specialists as assigned, including scheduling work shifts to effectively cover Kestra’s business needs.
Participate in team member hiring, training, coaching, and performance management.
Assist in the development of training materials.
Ensure team members are entering critical data into patient accounts in Bonafide.
Ensure team members are processing and posting all payments within established guidelines.
Manage multiple aspects of the cash application function including research, reconciliation, balancing, and error-identification.
Gather and review data about cash flow and identify risks related to cash forecasts.
Manage a relationship with Accounting and Finance team leaders to ensure efficiency of monthly close functions.
Provide support for financial audits.
Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed.
Develop, and refine new and existing process flows to create efficiencies within the department.
Evaluate existing system processes and tools required to drive automation and improved accuracy.
Develop reporting, key performance indicators and metrics, as well as dashboards to effectively evaluate the performance of the team.
Assist in responding to or supporting any patient, financial, or payor audits received, as appropriate.
Adhere to Pledge of Confidentiality Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.
Directly manage cash application team members including but not limited to conducting performance reviews, providing feedback, and helping to set professional development goals.