Manager, Rev Cycle Workflow Optimization

American Addiction Centers • Milwaukee, WI

1d • Remote

About The Position

Manages, oversees, collaborates on, and continuously evaluates revenue cycle business processes, problems, and requirements for assigned applications to support achievement of Advocate Aurora strategic goals. Partners with leadership across the system to identify opportunities and develop workflows related to revenue cycle operations. Identifies and implements opportunities for optimization and standardization of procedures and workflows. Leads the Workflow Optimization team in facilitating visionary, out-of-the-box thinking with technology adoption and issue resolution. Ensures coordinated completion of stakeholder requests to be delivered on time. Takes a leading role in the revenue cycle Electronic Medical Record (EMR) change management process, helping to facilitate and improve all phases of the process, including intake review, prioritization, communication, and execution of requests. Develops a comprehensive testing methodology to support system upgrades, and oversees implementation of that methodology. Ensures workflow documentation keeps up with changes to the EMR. Helps drive consistency of practice between revenue cycle applications. Recommends directions and modifications that enhance revenue cycle and site operational needs as they pertain to quality, safety, and compliance. Serves as a leadership liaison between revenue cycle operations, revenue cycle Health Information Technology, and site operations. Maintains positive, responsive relations between all stakeholders and the workflow optimization team. Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Requirements

• Epic Cadence certification issued by Epic, or Epic Prelude certification issued by Epic., or Epic Grand Central certification issued by Epic., or Epic Resolute Hospital Billing Administration including Single Billing Office certification issued by Epic., or Epic Resolute Professional Billing Administration for Single Billing Office certification issued by Epic.
• Bachelor's Degree in Business or related field, or Bachelor's Degree in Health Care Administration or related field.
• Typically requires 5 years of experience in Revenue Cycle Operations that includes experience in leading groups and collaborating on business processes within an integrated health care system.
• Includes 1 year of supervisory experience in the management of staff, budgets, and training functions.
• Excellent verbal and written communication skills.
• Proven skills in working effectively with multiple departments and matrix organizational structures.
• Strong ability to influence and develop others in order to move toward common goals and outcomes.
• Demonstrated leadership skills including project management, negotiation, delegation, prioritization, team building, time management, customer service, and conflict resolution.
• Strong organizational skills and the ability to work effectively with moderate guidance or direction.
• Effective critical thinking, creativity, problem-solving, and decision-making skills.
• Possesses and applies knowledge of key technology solutions, business drivers, and the factors that maximize area performance.
• Advanced knowledge of best practice revenue cycle business processes and the technologies that support them.
• Ability to lead a diverse group of team members, including managing through difficult situations, valuing differences, and leveraging strengths.

Responsibilities

• Manages, oversees, collaborates on, and continuously evaluates revenue cycle business processes, problems, and requirements for assigned applications to support achievement of Advocate Aurora strategic goals.
• Partners with leadership across the system to identify opportunities and develop workflows related to revenue cycle operations.
• Identifies and implements opportunities for optimization and standardization of procedures and workflows.
• Leads the Workflow Optimization team in facilitating visionary, out-of-the-box thinking with technology adoption and issue resolution.
• Ensures coordinated completion of stakeholder requests to be delivered on time.
• Takes a leading role in the revenue cycle Electronic Medical Record (EMR) change management process, helping to facilitate and improve all phases of the process, including intake review, prioritization, communication, and execution of requests.
• Develops a comprehensive testing methodology to support system upgrades, and oversees implementation of that methodology.
• Ensures workflow documentation keeps up with changes to the EMR.
• Helps drive consistency of practice between revenue cycle applications.
• Recommends directions and modifications that enhance revenue cycle and site operational needs as they pertain to quality, safety, and compliance.
• Serves as a leadership liaison between revenue cycle operations, revenue cycle Health Information Technology, and site operations.
• Maintains positive, responsive relations between all stakeholders and the workflow optimization team.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager