Manager, Retirement Services Payroll Operations and Service

ADP • Louisville, KY

1d • Hybrid

About The Position

ADP is hiring a Manager, Retirement Services Payroll Operations and Service to lead a team delivering client service, payroll integration implementations, technical consulting, operational execution, and strategic business initiatives. The role provides leadership across Retirement Services Payroll functions and ensures successful delivery of operational, implementation, and technology-driven solutions. The ideal candidate brings people leadership, operational excellence, project management, technical consulting, and payroll integration expertise to develop scalable solutions that improve client outcomes, mitigate risk, and support organizational growth.

Requirements

• Professional written and verbal communication skills, with a strong operations and client-facing mindset.
• Background in client service, financial services operations, or 401(k) retirement services and payroll.
• Strong organizational, prioritization, and problem-solving skills.
• High attention to detail and accuracy.
• Ability to work independently and demonstrate accountability.
• Ability to engage leaders and senior leaders in a timely manner; clearly frame problems, propose options and recommendations, request decisions or resources as needed, track outcomes, and close the loop with stakeholders.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word, with emphasis on Excel, and use of AI tools.
• Availability to work extended hours during peak periods, including occasional weekends for technical systems testing.
• Bachelor’s degree in business, Information Technology, Human Resources, or a related field.
• 4+ years of experience in Retirement Services, Payroll Services, Operations, Business Analysis, Project Management, or related disciplines.
• 3+ years of leadership experience managing associates, team leaders, analysts, or consultants.
• Strong project management, problem-solving, and analytical skills.
• Exceptional communication and stakeholder management abilities.
• Proven ability to lead cross-functional teams and drive business results.

Nice To Haves

• Deep knowledge of Retirement Services 401(k) administration, client communication, service, and payroll operations.
• Experience leading payroll integrations, implementations, or technical consulting teams.
• Knowledge of requirements gathering, systems analysis, and software implementation methodologies.
• Experience supporting large-market retirement plans and payroll integrations.
• Lean, Six Sigma, PMP, or related retirement services certifications.

Responsibilities

• Lead and develop associates, fostering accountability, collaboration, results, and continuous improvement.
• Oversee daily operational and implementation performance, productivity, and quality.
• Provide strategic oversight for payroll integration and technology updates, ensuring compliance with regulatory and business requirements.
• Lead business analysis and technical consulting, including requirements gathering, impact analysis, solution design, testing support, and implementation validation.
• Serve as the primary escalation point for complex client, operational, retirement services payroll, and systems-related issues.
• Partner with Product, Technology, Operations, Compliance, and Retirement Services leadership teams to align business objectives with scalable solutions and strategic initiatives.
• Lead cross-functional projects, complex initiatives, and organizational change efforts to improve efficiency, reduce risk, and improve the client experience.
• Analyze business performance and trends, identify opportunities, and provide data-driven recommendations to leadership.
• Drive operational optimization and champion innovation, continuous improvement, and associate development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager