Manager, Retail

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

22d•$75,000 - $90,000•Onsite

About The Position

The Retail Manager is responsible for achieving retail sales, cost of sales and inventory goals and managing the day-to- day operations of all company owned retail stores. The Retail Manager ensures guest satisfaction and profitability by offering the appropriate product selection and pricing while contributing to the business growth of the department. The Retail Manager is responsible for monitoring standards of performance of retail tenants and for administration of landlord/tenant relations. Lead, direct, and manages all department operations. Maintain regular presence throughout the department. Continuously provides employees with verbal recognition, direction, and support. Motivate employees daily by having a positive attitude and having an open line of communication Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards Monitors/coaches employees on performance, compliance with procedures and workload. Ensure employees follow safety, sanitation and security procedures. Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/store performance. Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends while balancing staffing levels and labor to achieve ideal guest satisfaction and cost ratio. Reviews sales reports and inventory reports to determine if enough product is on-hand and inventory turnover ratios are optimal. Organize visual merchandise displays in order to increase foot traffic and sales. Prepares for retail inventory and is accountable for inventory variances. Determine sale pricing and promotions to move slow moving inventory. Monitors cash variances and holds staff accountable to variance policies. Assists with the preparation of annual budget and ensures retail department monthly P&L meets budget. Composes retail policies and procedures and ensures accountability for same. Responsible for purchasing apparel, accessories, sundries, snacks, candy, beverages, tobacco and related retail merchandise in accordance with Purchasing Department procedures and internal controls. Evaluates and selects suppliers based upon Hard Rock International standards, price, quality, availability and selection of merchandise. Negotiates prices, terms, delivery, quality and service with retail suppliers. Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits. Performs as a liaison between Landlord and Tenant as it relates to matters of maintenance & company standards. Ensures tenants maintain the standards of guest service on the part of its employees, representatives and agents, consistent with the level of service provided by Landlord. Conducts regularly scheduled meetings with tenants and preforms daily rounds to disseminate property information and discuss operational matters. Monitors tenant advertising and promotional material to ensure compliance with Landlord standards. Ensures tenants are aligned and comply with the policies defined in the Tenant Handbook. Performs other administrative duties as assigned.

Requirements

Minimum two (4) years’ Management experience in high-volume retail operation
Minimum two (2) years’ experience in retail buying and merchandising
Experience with budget preparation and financial profit & loss analysis
Knowledge of retail inventory process
GED or High School degree required
Proficiency communicating (speaking, reading, and writing) in English
Ability to work a flexible schedule to meet the needs of the business

Nice To Haves

Bachelor’s degree preferred
Bilingual preferred

Responsibilities

Achieve retail sales, cost of sales and inventory goals.
Manage the day-to-day operations of all company-owned retail stores.
Ensure guest satisfaction and profitability by offering appropriate product selection and pricing.
Contribute to the business growth of the department.
Monitor standards of performance of retail tenants and administer landlord/tenant relations.
Lead, direct, and manage all department operations.
Maintain regular presence throughout the department.
Provide employees with verbal recognition, direction, and support.
Motivate employees daily by having a positive attitude and open communication.
Train and empower employees to exercise good judgment regarding guest service satisfaction.
Monitor and coach employees on performance and compliance with procedures.
Ensure employees follow safety, sanitation, and security procedures.
Listen to customer, employee, and manager feedback to identify areas for improvement.
Create and modify weekly work schedules to balance staffing levels and labor costs.
Review sales and inventory reports to ensure optimal product availability and turnover.
Organize visual merchandise displays to increase foot traffic and sales.
Prepare for retail inventory and manage inventory variances.
Determine sale pricing and promotions to move slow-moving inventory.
Monitor cash variances and hold staff accountable to variance policies.
Assist with annual budget preparation and ensure monthly P&L meets budget.
Compose retail policies and procedures and ensure accountability.
Purchase apparel, accessories, sundries, snacks, candy, beverages, tobacco, and related retail merchandise.
Evaluate and select suppliers based on Hard Rock International standards, price, quality, availability, and selection.
Negotiate prices, terms, delivery, quality, and service with retail suppliers.
Develop new programs to promote sales and profits.
Act as a liaison between Landlord and Tenant regarding maintenance and company standards.
Ensure tenants maintain guest service standards.
Conduct regular meetings with tenants and perform daily rounds to discuss operational matters.
Monitor tenant advertising and promotional materials for compliance with Landlord standards.
Ensure tenants comply with policies in the Tenant Handbook.
Perform other administrative duties as assigned.