Manager, Retail

Lucas Museum of Narrative Art • Los Angeles, CA

1d

About The Position

The Lucas Museum seeks a results-driven Retail Manager on our Revenue & Engagement team in support of the opening and ongoing retail strategy & merchandising operations of the Museum’s retail store. Reporting to the Director of Retail & Licensing Strategy and in partnership with Revenue & Engagement leadership, this role will be responsible for managing front-of-house inventory and merchandise to ensure availability of products that enhance the visitor experience. They will lead a team of retail associates, providing coaching and development to team members to foster a positive and dynamic work environment.

Requirements

• 10+ years of experience in a Retail Management role, preferably for an arts & cultural institution or prominent consumer brand
• 7+ years of management experience hiring, training, and coaching frontline staff
• Experience in licensing, business development, consumer products, and supplier negotiations
• Knowledge of intellectual property principles related to retail inventory management
• Proficiency in POS systems required; experience with Shopify, Square, or similar platforms
• Knowledge of health and safety standards and maintaining OSHA compliant operations in California
• Excellent communication and negotiation skills
• Excellent team management skills

Nice To Haves

• Experience working with RFID systems strongly preferred

Responsibilities

• Partner with Revenue & Engagement team on opening procedures for the Retail Store including retail & licensing strategy, standard operating procedures, vendor negotiations, and staff resourcing
• Support the Director, Retail & Licensing Strategy with developing and implementing new initiatives in line with the department and the Museum’s objectives
• Partner with the People & Culture team to recruit and onboard frontline retail staff
• Oversee day-to-day operations of the Lucas Museum’s Retail store and licensing initiatives by working closely with colleagues and vendors across the Revenue & Engagement portfolio
• In partnership with Revenue & Engagement, and Security leadership, develops and updates retail operational procedures, financial controls, and security standards for the retail store
• Set sales goals, implement innovative sales techniques, drive performance to maximize profits, establish clear KPI’s, and ensure high quality customer experience
• Lead training of Retail Associates team in partnership with the Retail leadership team
• Supervise, mentor, and provide coaching to frontline retail staff including driving sales performance, monitoring work, providing feedback and ensuring high customer satisfaction
• Serve as escalation point for customer feedback, complaints or other issues
• Ensure our Retail store adheres to local safety protocols and policies and ensure compliance with local state and federal employment laws
• Oversee inventory audits and RFID tracking processes
• Actively champion the Museum’s commitment to Diversity, Equity, Inclusion, Accessibility and Belonging in hiring, in sourcing and in connection with visitors
• Maintain relationships with vendors and suppliers aligned with the Museum’s brand and values
• Support strategic planning, product launches, promotions, and campaigns
• Serve as escalation point for vendors to ensure timely ordering, delivery, and issue resolution

Benefits

• An attractive compensation package will be offered to the successful candidate(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed