Manager, Retail Operations & Distribution

HumanN•West Lake Hills, TX

5d•Hybrid

About The Position

Humann is seeking a Manager, Retail Operations & Distribution to own the executional backbone of our retail business. This role is responsible for end-to-end retail operations, including order management, inventory reconciliation, retail system integrations, and item setup across a complex network of retailers, distributors, and platforms. This execution-focused role serves as the connective tissue between Sales, Supply Chain, Finance, and Business Operations—ensuring what we sell flows efficiently from order through delivery, reconciliation, and scale.

Requirements

3+ years of experience (5+ preferred) in retail operations, order management, customer operations, or supply chain within a CPG environment.
Hands-on experience managing EDI workflows, retailer compliance requirements, retailer portals, and cross-functional operational execution.
Experience supporting major retail accounts and distributor-based fulfillment models in a fast-paced environment.
Proven ability to manage multiple priorities, troubleshoot operational issues, and drive execution across retailers, distributors, 3PLs, and internal stakeholders.
Strong attention to detail, organizational skills, communication, and ownership mindset.

Nice To Haves

Preferred experience with retailer and operational platforms including SPS Commerce, RIVIR (IX-One), WERCS, SmartRx, and retailer-specific systems.

Responsibilities

Own end-to-end retail order management across EDI and manual channels, ensuring accurate order processing, shipment coordination, and compliance with retailer requirements.
Manage EDI maintenance and retailer integrations across SPS Commerce and customer-specific platforms.
Coordinate with 3PLs, distributors, and internal supply chain teams to manage product flow from order through delivery, including routing, compliance, inventory allocation, and execution.
Oversee outbound freight and retailer routing processes, including collect workflows (e.g., GNC, Target) and pickup coordination through retailer portals such as GNC Manhattan and Target Partners Online (POL).
Execute against retailer routing guides and compliance requirements to support accurate and timely fulfillment.
Troubleshoot order discrepancies, routing issues, and compliance errors to minimize chargebacks and operational disruptions across both direct and distributor channels.
Execute end-of-month order reconciliation activities to ensure alignment across shipments, billing, and inventory.
Maintain accurate inventory positions across ERP systems, 3PLs, and retail channels; investigate discrepancies and lead resolution efforts.
Reconcile invoices, deductions, and chargebacks in partnership with Finance; track and resolve retailer claims and validate chargeback accuracy.
Maintain retailer compliance and item setup across customer portals and internal systems.
Lead end-to-end item setup across retailer and distributor platforms, ensuring accurate product data, compliance execution, and seamless onboarding across systems including RIVIR, WERCS, SmartRx, and retailer NIFs
Coordinate cross-functional readiness for product launches, including packaging, compliance, retailer setup, and system configuration.
Build and maintain SOPs across order management, inventory reconciliation, and retail operations workflows
Identify inefficiencies and implement scalable process improvements to support operational accuracy and growth
Partner cross-functionally with Sales, Supply Chain, Finance, Customer Operations, retailers, distributors, and 3PLs to drive executional excellence