Manager, Retail Footprint & Operations

Cogeco•Columbus, OH

23h•Onsite

About The Position

This role oversees the day-to-day productivity, operational standards, and growth of Breezeline’s physical sales venues across the United States, including storefronts, kiosks, and event activations. The manager drives revenue, location efficiency, and customer experience by leading onsite teams, identifying local market opportunities, presenting Breezeline’s offerings, and delivering monthly, quarterly, and annual growth targets. The position promotes an accountable, high-energy team culture through field coaching and professional development, and uses location analytics to improve site productivity. The role also manages channel operating expenses, vendor relationships, retail supplies, merchandising, digital tools, and point-of-sale systems. It coordinates with marketing and internal teams, monitors location-level sales and operational performance, conducts site and equipment audits, and resolves customer or operational escalations. The manager is expected to support excellent service to internal and external customers and to follow company health and safety requirements, including use of available personal protective equipment. The position is based in Columbus, Ohio, may involve work at exhibits and shows, requires flexible weekday and weekend hours, and involves travel across the United States.

Requirements

College diploma or university degree in Business, Management, or Merchandising, or equivalent experience.
5–10 years of management experience.
Industry-specific background and thorough understanding.
5–10 years of experience leading frontline and second-level sales and supervisory teams.
Excellent communication, organizational, project management, and relationship-development skills.
Demonstrated analytical ability, attention to detail, and initiative.
Team-oriented approach, with strong negotiation and facilitation skills.
Ability to work independently and manage time effectively.
Ability to meet targets and deliver bottom-line results.
Ability to manage conflicting deadlines and multiple demands under frequent interruptions.
Ability to work flexible hours on weekdays and weekends.
Ability to lift up to 50 pounds.
Ability to travel 50% across the United States.

Responsibilities

Own revenue generation, KPI attainment, and conversion rates across kiosks, storefronts, and event spaces.
Lead, coach, and manage the performance of onsite supervisors and retail field agents.
Identify foot-traffic trends and consumer behavior and develop proactive solutions.
Collaborate with third-party vendors, venue management, and internal teams to improve site operations and workflows.
Direct visual merchandising execution and ensure compliance, brand consistency, and effective displays.
Research and implement foot-traffic initiatives; support retail store updates and manage pop-up sites and event activations.
Manage channel operating expenses and drive cost efficiencies across physical outlets.
Establish tracking frameworks and report on location-level productivity.
Manage retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
Deploy and support digital tools, POS systems, and operational resources for field agents.
Coordinate with marketing on local promotions, event tactics, and venue-based campaigns.
Conduct site and equipment audits to verify inventory, control shrinkage, and optimize facilities maintenance.
Improve team engagement and workplace environment to support workplace metrics and agent retention.
Resolve customer and operational escalations professionally and promptly while adhering to corporate safety standards.
Track and analyze financial and sales performance and implement cost-effective strategies across sales, vendor partnerships, and business operations.
Update business processes to improve efficiency, productivity, and cost management.
Handle customer and employee matters confidentially and escalate issues in a timely manner.
Respond to internal and external customer needs and help resolve concerns professionally and promptly.
Take necessary measures to protect personal, coworker, and public health and safety; use available PPE and follow company health and safety requirements.