Manager, Retail Education, Travel Retail Americas

Christian Dior Perfumes•Miami, FL

5d•Onsite

About The Position

The Retail Education Manager is responsible for coordinating and conducting comprehensive training programs covering fragrance, makeup, and skincare, with a primary focus on the North America region, and the flexibility to support key events in Latin America. In addition to training, they will provide crucial support for back-office tasks and participate in sell-out events and promotional activities. The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Requirements

Proficiency in English (knowledge of a second or third language is a plus).
Willingness to travel extensively locally and internationally, up to 60-70% of the time.
3-5 years of experience.
At least two years of experience in an education or training field preferred.
Excellent organizational and planning skills.
Thorough understanding of the beauty and luxury industry (credentials from other beauty brands are an advantage)
Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
Must be based in the Miami regional corporate office.

Nice To Haves

Knowledge of a second or third language.
Credentials from other beauty brands are an advantage.

Responsibilities

Develop and tailor training programs for skincare, fragrance, and makeup to suit diverse audiences, including beauty consultants, office staff, cruise employees, and retail operators.
Conduct engaging in-class and in-store training sessions with a hands-on approach.
Lead by example and demonstrate Dior techniques and services at the point of sale.
Adjust training materials and methods to meet specific audience needs proactively.
Manage the end-to-end logistics for training events, which includes ordering, overseeing product and tool deliveries, and ensuring adherence to the brand's guidelines and processes.
Handle hotel reservations, catering arrangements, flights, and transportation within allocated budgets for beauty consultants.
Facilitate credential requests and collaborate closely with field teams and operators to ensure seamless operations.
Ensure all essential materials for training sessions are readily available, including modules, handouts, displays, kits, products, and digital content, while effectively managing the allocated budget.
Contribute to the organization of product "reveals" and common productions suitable for multiple regions.
Lead and facilitate inductions for new employees (both corporate and field) and maximize group sizes by merging populations based on language.
Support the Senior Training Manager in various projects and tools as needed.
Conduct training sessions, workshops, and presentations during Regional Seminars and Sales Cycles/Go to Market events.
Coordinate credential requests and assist the Retail and Training team in organizing the Beauty Consultant seminar, including attendee list management, translations/proofreading, printing, item procurement, shipping, and transportation.
Offer timely support for content creation, translations, and proofreading as required, especially for organizing various sessions such as retail groups and Beauty Consultant seminars.
Serve as the interface for the Retail and Training department in Miami offices, overseeing deliveries of products, uniforms, local tools, POSM, and fragrances.
Manage local material dispatch and distribution to teams in line with established guidelines.
Provide support for Novelties collections deliveries, inventory management, and storage.