Manager, Retail Channels (MSO)

Oriental Bank•San Juan, PR

9h•Onsite

About The Position

The Manager, Retail Channels (Manager Services Operations) is responsible for the daily efficient operation and service of a retail bank branch. This role involves managing employees, organizing and directing activities, maximizing branch profitability, and providing a high level of quality customer service. The position promotes a sales and service culture through established values and attributes and coordinates the cross-selling of products and services in accordance with corporate objectives. This position works on-site based in San Juan, P.R.

Requirements

Bachelor’s degree in Business Administration, Finance, or related field required.
Three (3) years of experience leading and supervising customer service teams required in a financial services organization (highly desirable).
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Strong analytical skills and proactive problem-solving skills to handle diverse assignments.
Fully Bilingual – English and Spanish (verbal and written) highly desirable.
Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required.
Legally authorized to work in the US is required.
This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Nice To Haves

Experience leading and supervising customer service teams in a financial services organization is highly desirable.

Responsibilities

Manages overall branch office operation.
Responsible for the delivery of proactive and dynamic customer service in the branch at all branch levels.
Administer personnel to maintain service levels.
Monitors, evaluates and coach personnel performance to ensure compliance with our values, attributes and value proposition on daily activities and interactions with internal and external customers.
Assists in recruitments, selects, trains, motivates, and develops assigned staff; completes and conducts performance appraisals.
Represents the financial institution to the community through good customer relations.
Reviews and approves banking transactions in accordance with established authority levels/limits.
Ensures branch compliance with bank regulations, requirements, and procedures; ensures staff follows operational and security policies and procedures.
Manages branch audits.
Other duties may be assigned.