Associate, MSO
About The Position
The MSO Processing Associate plays a critical role in supporting the vehicle acquisition process by ensuring accurate and timely processing of Manufacturers Statements of Origin (MSO), vehicle pricing data, and related titling documentation. This role is responsible for maintaining data integrity, meeting service level agreements, and delivering a high level of internal customer support. Success in this position requires strong attention to detail, effective cross-functional communication, and the ability to manage high volumes of documentation while maintaining accuracy and compliance standards.
Requirements
- High School Diploma/GED required.
- Strong problem solving skills/ability.
- Strong PC skills with speed to effectively manage high volume of documents and information.
- Experience in professional business setting.
- Required to work in person at Owings Mills, MD office, Monday-Friday.
- Maryland Notary or willingness to become a Maryland Notary.
Nice To Haves
- College/University degree preferred.
- Dedicated to meet the expectations and requirements of customers; advocates for the customer as the top priority and is passionate about customer needs.
- Leads by example to create an environment of collaboration; encourages cooperation and teamwork and models professional behaviors.
- Understands audience needs; reads reactions and adjusts appropriately.
- Expresses ideas and opinions clearly in properly structured, well-organized, and grammatically correct documents.
- Proven ability to identify opportunities and recommend process improvements to increase efficiency, reduce costs, or improve satisfaction.
Responsibilities
- Accurately process Manufacturers Statements of Origin (MSO) in alignment with established Service Level Agreements (SLAs).
- Extract data from manufacturer portals.
- Enter and verify vehicle pricing and asset information in internal systems.
- Initiate titling documentation.
- Ensure completion of all required follow-up actions.
- Process, verify, and prepare documentation required for Title and Registration of new vehicles.
- Package and distribute documentation accurately and timely to dealers, titling departments, or state motor vehicle agencies as required.
- Respond to internal customer inquiries and Service Cloud cases, maintaining a minimum 90% on-time case closure rate while delivering professional and solution-oriented support.
- Initiate and coordinate requests with internal departments to obtain necessary client or asset information and support continuous process improvement efforts.
Benefits
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
