Manager Retail Branch II (NEW LOCATION IN TUMWATER, WA!)

BECU•Tumwater, WA

4d•Onsite

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

Requirements

Bachelor’s degree or equivalent related experience required.
Minimum three years of leadership experience required.
Minimum four years of experience in a sales, retail or banking environment required.
Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Nice To Haves

Leading a team of at least four direct reports preferred.
Financial institution experience preferred.
Ability to plan, organize and implement projects in a timely manner.
Strong attention to detail and the ability to multi‑task effectively.
Strong training, mentoring, and sales skills.
Excellent conceptual and problem solving skills.
Ability to resolve complex problems with minimal guidance.
Ability to exercise confidentiality and discretionary judgment.
Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.
Effective leadership and negotiation skills.
Ability to work a flexible schedule to meet the needs of the branch.

Responsibilities

Build BECU brand awareness through local partnerships, community engagement, and business development opportunities that drive membership and production.
Oversee day to day branch performance to ensure timely, accurate, and high quality service for members.
Meet key sales, service, and member experience goals through intentional coaching, clear expectations, and community engagement strategies.
Provide ongoing feedback, mentoring, and development to help employees build new skills, advance their careers, and meet performance expectations.
Conduct regular check-ins and performance evaluations using BECU’s competency framework to promote growth and accountability.
Review branch volume trends, forecasts, and service reports to maintain strong coverage and manage scheduling needs.
Encourage a member first environment, celebrate wins, and address behaviors needing improvement through consistent coaching.
Partner with the District Director to manage the annual branch budget and ensure expenditures stay within approved levels.
Collaborate with internal teams, business partners, facilities, and property management to ensure smooth operations and positive relationships.
Maintain ongoing compliance with all BECU policies, procedures, regulations, and training requirements.
Work with Recruiting to identify and select top talent aligned with branch and district needs.
Maintain general knowledge of all credit union functions to communicate accurately with staff and members.
Foster open, transparent communication with employees across the organization to support strategic goals.
Seek opportunities to improve branch processes and member experiences by contributing ideas and supporting continuous improvement.
Perform other duties as assigned to support branch and organizational success.