Manager - Restaurant Technology Vendor Management

The Wendy's Company•Dublin, OH

19h•$105,000 - $184,000•Onsite

About The Position

Lead the continuous improvement of the overall restaurant technology vendor management team/process including (but not limited to): existing and new contract development and management, vendor performance management (quarterly business review leadership, scorecard production, performance improvement action planning, vendor escalations, etc.). Drive the overall restaurant technology hardware product lifecycle process including (but not limited to): hardware end of life/support calendar, new or modified hardware specification identification and sourcing, inventory forecasting vendor process and overall communication. Lead the continuous improvement of the overall purchasing process for company owned restaurants including order intake process, purchase order development and execution, invoice receipt to submittal to final payment reporting and tracking by projects, etc. Lead direct reports to execute with excellence leveraging Wendy’s career development framework to ensure role mastery and personal development milestones are achieved.

Requirements

Postsecondary education in business management, legal, accounting, or computer science or equivalent work experience preferred
Five or more years of experience building IT vendor management processes and managing complex IT contracts
Demonstrated ability to communicate with IT & business leaders to understand requirements, expectations & value measurements
Understanding of vendor organizations, including motivations, strategic plans, decision-making processes, market challenges and potential issues (political, influence) that impact vendor relationships
Knowledge of market trends in contract and pricing models, service delivery and performance management, and innovation
Ability to understand internal customer and vendor business goals and strategies with the intent of establishing and managing to a common set of goals
Demonstrated capacity to understand complex issues and initiatives and the ability to sustain communication on these topics with business and tech

Nice To Haves

Previous experience in the quick service restaurant business, specifically in partnering with franchisees preferred

Responsibilities

Define, develop and implement vendor management processes to onboard, measure, assess and offboard vendors. This includes gathering regular stakeholder feedback on vendor performance and execution to identify future vendor opportunities needed to support all restaurant technology initiatives.
Partner with cross-funtional teams on all implementation programs and projects that will require new or modified parts or materials, RFPs, net new or modified contracts, statements of work, etc. to ensure timelines are met and efficiencies are in place for general execution.
Drive for cross-functional continuous improvement opportunities around the purchasing and billing process for better execution and budget adherence. This will apply to all implementation projects, IT construction and the overall Wendy’s Field Tech program.
Lead direct reports to execute with excellence leveraging Wendy’s career development framework to ensure role mastery and personal development milestones are achieved.