Manager - Restaurant Leadership Development

Wingstop•Dallas, TX

About The Position

Wingstop is seeking a Manager, Restaurant Leadership Development to deliver and continuously improve Flavor Champions, its leadership-development experience for Multi-Unit Managers and other restaurant-facing leaders. The role requires an exceptional facilitator who can make leadership concepts practical and relevant for busy restaurant operators, earn credibility quickly, and adapt learning experiences to the needs of each audience. The Manager will facilitate learning, coordinate program operations, partner with subject-matter experts to refresh content and tools, and use participant feedback and field insight to improve the program. The role may also support emerging development needs for Franchise Business Consultants as priorities are defined. Travel of up to 10%, including occasional overnight travel, is required for workshops, facilitation, and field visits.

Requirements

Five or more years of experience in learning and development, leadership development, restaurant operations, field enablement, consulting, or a related role.
Proven ability to facilitate engaging learning experiences for experienced adult learners; experience with restaurant, retail, hospitality, or other field-based operators is ideal.
Ability to earn credibility quickly, hold attention in a fast-paced environment, read the room, and adapt facilitation in real time.
Ability to make leadership concepts practical and immediately usable through storytelling, discussion, practice, and real-world examples.
Experience managing learning or development programs from planning through completion.
Strong project-management, relationship-building, communication, and influence skills.
Comfort using participation data and feedback to improve program quality and learner experience.
Ability to travel up to 10%, including occasional overnight travel, for workshops, facilitation, and field visits.

Responsibilities

Lead engaging virtual and in-person learning experiences for restaurant operators.
Own the delivery, operating rhythm, and continuous improvement of Flavor Champions, including its calendar, enrollment, communications, facilitator coordination, attendance, assignments, completion, recognition, and follow-up.
Adapt facilitation in real time using restaurant examples, discussion, practice, and peer learning.
Support Flavor Champion Workshops with logistics, materials, participant communications, facilitation, and post-workshop follow-up.
Partner with restaurant operators, subject-matter experts, and vendors to refresh learning content, facilitator guides, participant tools, and practice activities.
Use participation data, learner feedback, and field insight to identify barriers and improve the program experience.
Build working relationships with Operations leaders, Field HRBPs, Brand Partners, restaurant leaders, and Talent Development partners.
Support targeted development solutions for Franchise Business Consultants as needs and priorities are defined.