Manager - Restaurant Leadership Development

Wingstop•Dallas, TX

About The Position

The Manager, Restaurant Leadership Development leads the delivery and continuous improvement of Flavor Champions, Wingstop’s leadership-development experience for Multi-Unit Managers and other restaurant-facing leaders. The program develops practical skills in coaching, feedback, delegation, prioritization, talent development, financial discipline, and execution. The role is primarily focused on facilitating engaging, practical learning experiences for restaurant operators, building credibility with participants, and translating leadership concepts into relevant discussion, practice, and action. Responsibilities also include coordinating program operations, working with subject-matter experts to refresh content and tools, and using participant feedback and program information to improve the experience. The role may also support development needs for Franchise Business Consultants as priorities are defined. The position includes virtual and in-person facilitation, workshop support, program planning and coordination, and relationship-building with Operations leaders, Field HRBPs, Brand Partners, restaurant leaders, vendors, and Talent Development partners. Travel of up to 10%, including occasional overnight travel, is required.

Requirements

Five or more years of experience in learning and development, leadership development, restaurant operations, field enablement, consulting, or a related role.
Proven ability to facilitate engaging learning experiences for experienced adult learners; experience with restaurant, retail, hospitality, or other field-based operators is ideal.
Ability to earn credibility quickly, hold attention in a fast-paced environment, read the room, and adapt facilitation in real time.
Ability to make leadership concepts practical and immediately usable through storytelling, discussion, practice, and real-world examples.
Experience managing learning or development programs from planning through completion.
Strong project-management, relationship-building, communication, and influence skills.
Comfort using participation data and feedback to improve program quality and learner experience.
Ability to travel up to 10%, including occasional overnight travel, for workshops, facilitation, and field visits.

Responsibilities

Lead high-impact virtual and in-person learning experiences that engage restaurant operators and make leadership skills relevant to their work.
Own the delivery, operating rhythm, and continuous improvement of Flavor Champions, including its calendar, enrollment, communications, facilitator coordination, attendance, assignments, completion, recognition, and follow-up.
Adapt facilitation in real time using restaurant examples, discussion, practice, and peer learning to address each audience’s needs.
Support Flavor Champion Workshops through logistics, materials, participant communication, facilitation, and post-workshop follow-up.
Partner with restaurant operators, subject-matter experts, and vendors to refresh learning content, facilitator guides, participant tools, and practice activities.
Use participation data, learner feedback, and field insight to identify barriers and improve the program experience.
Build working relationships with Operations leaders, Field HRBPs, Brand Partners, restaurant leaders, and Talent Development partners.
Support targeted development solutions for Franchise Business Consultants as needs and priorities are defined.