Manager, Residential Tenancies
About The Position
Reporting to the Director of Consumer Programs, this role is responsible for the oversight of the province’s residential tenancies program. This includes directing public information, dispute resolution, policy development, and program modernization activities. The Manager is responsible for the entire residential tenancies program, which settles disputes between landlords and tenants through a tribunal process. This includes the management of a team of professionals and mentoring/coaching to ensure the priorities and objectives of the residential tenancies program are met. The role also involves coordinating the department’s role in addressing system-wide housing issues with other departments, maintaining expertise and in-depth knowledge of current program areas, and utilizing a broad network of collaborative relationships with a variety of stakeholders. The Manager is accountable for the program, policy, and legislative management of the residential tenancies program, including mitigating risks by developing and implementing new or revised policies that align with the objectives of the Department and overall Government Strategy. Additionally, the role is accountable for managing the information management system and any process improvements that need to be supported by the system. The Manager acts as the Department’s expert and representative to provide advice and assistance related to residential tenancies, managing operational aspects of internal and external communications systems with some guidance from leadership. The position also plans and implements quality frameworks to ensure service standards are met throughout the residential tenancy dispute process, including suggesting and implementing improvements to the current compliance process.
Requirements
- Undergraduate degree
- Several years of progressive experience in a related field
- Understanding of government processes
- Experience in developing and maintaining internal and external stakeholder relationships
- Experience leading teams
- Experience in managing organizational change
- Strong communication skills (both oral and written)
- Effective decision-making skills
- Sound judgment
- Analytical skills
- Master subject matter expertise in order to manage program modernization projects and to effectively manage competing priorities and demands.
Nice To Haves
- Graduate level degree (Master's)
- Experience with residential tenancies and the tribunal process
Responsibilities
- Oversight of the province’s residential tenancies program by directing public information, dispute resolution, policy development and program modernization activities.
- Management of a team of professionals and mentoring/coaching to ensure the priorities and objectives of the residential tenancies program are met.
- Coordinating the department’s role in addressing system wide housing issues with other departments.
- Maintaining expertise and in-depth knowledge of current program areas and utilizing a broad network of collaborative relationships with a variety of stakeholders.
- Accountable for the program, policy, and legislative management of the residential tenancies program including mitigating risks by developing and implementing new or revised policies that align with objectives of the Department and overall Government Strategy.
- Accountable for managing the information management system and any process improvements that need to be supported with the system.
- Acting as the Department’s expert and representative and to provide advice and assistance related to residential tenancies.
- Managing operational aspects of internal and external communications systems with some guidance from leadership.
- Plans and implements quality frameworks to ensure that service standards are met throughout the residential tenancy dispute process.
- Suggesting and implementing improvements to the current compliance process.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short- and Long-Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- A Dynamic, client-focused office environment where service excellence and teamwork are our focus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
