Manager, Residential Lending

Questrade Financial Group•Toronto, ON

13d•CA$105,000 - CA$130,000•Hybrid

About The Position

Questrade Financial Group (QFG) is a financial services company that offers a range of services including investment, wealth management, mortgages, and real estate. They utilize cutting-edge technology and a combination of human-centric collaboration and AI-driven innovation to redefine financial services. The company is looking for a candidate who can act as a catalyst for change, using AI to transform customer experiences and empower teams. QFG offers a diverse, inclusive, and hybrid workplace that encourages creativity and curiosity.

Requirements

Bachelor’s degree in Business, Finance, or related discipline (or equivalent practical experience).
5+ years of progressive experience in residential mortgage underwriting with demonstrated supervisory or team leadership experience.
In-depth knowledge of Canadian residential mortgage underwriting principles, OSFI B-20 regulatory frameworks, and credit risk management.
Proficiency with Mortgage Origination Systems (MOS), Filogix/Expert, and MS Office Suite.
Strong analytical, decision-making, communication, and team management skills.

Nice To Haves

Accredited Mortgage Professional (AMP) designation or related industry certifications.
Experience in alternative or non-prime residential mortgage lending.

Responsibilities

Lead and optimize daily residential mortgage underwriting operations, managing workflow allocation and queue distribution to consistently achieve targeted service level agreements (SLAs) and turnaround times.
Evaluate and render credit decisions on complex or high-value residential mortgage applications exceeding direct reports' authority levels, ensuring alignment with Questbank credit policies and risk tolerance guidelines.
Manage, coach, and mentor a team of Mortgage Underwriters, fostering continuous professional development, high engagement, and operational excellence through regular performance monitoring and constructive feedback.
Oversee strict adherence to regulatory standards and credit risk policies, including OSFI B-20 guidelines, Anti-Money Laundering (AML), and Anti-Terrorist Financing (ATF) requirements across all underwriting activities.
Conduct ongoing quality assurance audits and peer reviews on underwritten mortgage files to maintain high data accuracy, identify training gaps, and uphold underwriting standard controls.
Serve as the primary operational point of contact and escalation key for sales, broker distribution channels, fulfillment teams, and credit risk partners to resolve escalated deal structures or process bottlenecks.
Identify opportunities for operational process improvement and workflow automation within the mortgage origination system (MOS) to enhance underwriting efficiency and risk assessment capability.
Partner with Senior Management and Credit Risk leadership to recommend credit policy adjustments, review portfolio performance trends, and support audit readiness for regulatory reviews.