Manager-Residency

Baptist•Memphis, TN

About The Position

The Manager-Residency manages the day-to-day operations of a residency training program and serves as a liaison among learners, faculty, staff, and the ACGME. As a member of the program leadership team, the manager supports the program director with accreditation, educational programming, and resident support. The role requires leadership and personnel-management skills, along with specialized knowledge of ACGME requirements, policies, and procedures. The position combines program administration, data analysis, regulatory information management, duty-hour and competency tracking, human resources, counseling and liaison work, marketing and publications, and training-curriculum coordination, including daily noon conferences. The manager coordinates interview-season processes; maintains documentation; oversees evaluation processes and resident activities; monitors accreditation, board, institutional, state, and federal requirements; and prepares reports and reviews of program activities. The role also involves managing schedules, supporting site visits and NAS, addressing data-management issues, understanding budgeting and employment-related legal matters, and performing other duties as assigned. The coordinator is expected to manage accreditation and training-program operations effectively; understand and apply ACGME requirements and evolving board and accreditation standards; communicate and network effectively; evaluate and improve the program using trends in graduate medical education, competency language, portfolios, files, and milestones; identify and use available resources; and demonstrate professionalism and respect for confidential information.

Requirements

3–5 years of office management experience.
Associate degree in a business-related field.
Working knowledge of Microsoft Office.
Detail-oriented, self-motivated, and computer literate.
Excellent interpersonal skills.

Nice To Haves

3–5 years of office management experience in a medical setting or in graduate medical education.
Bachelor’s degree.

Responsibilities

Manage the day-to-day operations of the residency training program and support the program director.
Coordinate interview-season processes, including applications, interviews, ranking sessions, and rank-list submission.
Manage program documentation and monitor document-evaluation processes.
Manage processes for adverse evaluations and potential subsequent actions.
Understand and manage accreditation, board, institutional, state, and federal requirements.
Manage resident activities and schedules; identify competencies; and understand the curriculum, goals, and objectives.
Prepare reports, summaries, and reviews of training-program activities.
Understand legal issues related to employment, visas, and disciplinary actions, as well as personnel and human-resources issues.
Access medical-education resources and websites and use networking opportunities effectively.
Participate actively in site visits and NAS.
Provide solutions to data-management issues and understand budgeting issues.
Monitor duty hours and competencies and manage work-hour compliance.
Support educational programming, including training curriculum and daily noon conferences.
Manage accreditation issues and training-program operations effectively.
Communicate and network with appropriate institutions and individuals, and share information clearly.
Evaluate program performance using graduate medical education trends, competency language, portfolios, files, and milestones; apply findings to improve the program.
Understand the broader graduate medical education environment and identify and use program-management resources.
Respect confidential information, take responsibility for actions, and present a professional appearance.
Perform other duties as assigned.