Manager-Residency

Baptist•Memphis, TN

About The Position

The Manager-Residency manages the day-to-day operations of a residency training program and serves as a liaison among learners, faculty, staff, and the ACGME. As a member of the program’s leadership team, this role supports the program director in accreditation efforts, educational programming, and resident support. The position requires leadership and personnel-management skills, along with developing specialized knowledge of ACGME and program requirements, policies, and procedures. The coordinator’s roles may include program manager or administrator, data analyst for program improvement, information resource for regulatory requirements, monitor of duty hours and competencies, human resources resource, counselor and liaison, and contributor to training, curriculum, and daily noon conferences. The position requires understanding accreditation, board, institutional, state, and federal requirements; supporting residents and program activities; and handling program information professionally and confidentially. Other duties may be assigned.

Requirements

Minimum of 3–5 years of office management experience.
Associate degree in a business-related field.
Working knowledge of Microsoft Office.
Detail-oriented, self-motivated, and computer literate.
Excellent interpersonal skills.

Nice To Haves

3–5 years of office management experience in a medical setting or GME-related environment.
Bachelor’s degree.

Responsibilities

Manage and coordinate the interview season, including applications, interviews, ranking sessions, and rank-list submission.
Manage program documentation and monitor document evaluation processes.
Manage processes for adverse evaluations and potential subsequent actions.
Understand accreditation, board, and institutional requirements, including state and federal regulations.
Manage resident activities and schedules.
Identify competencies and understand curriculum, goals, and objectives.
Provide reports, summaries, and reviews of training program activities.
Understand legal issues related to employment, visas, and disciplinary actions.
Maintain knowledge of personnel and human-resources issues.
Access medical education resources and websites, and use networking opportunities effectively.
Participate actively in site visits and NAS.
Develop solutions for data-management issues.
Understand budgeting issues.
Manage accreditation issues and all aspects of the training program effectively.
Support the duties and responsibilities of the program director.
Monitor evolving board and accreditation processes and standards, and apply this knowledge to program management.
Communicate effectively with relevant people and institutions, share information appropriately, and develop clear written communications.
Serve as a counselor, liaison, and advocate.
Evaluate the training program by reviewing trends in GME competency language, portfolios and files, and milestones; use networking and evaluation to support improvement.
Understand the broader GME environment and available program-management resources; use websites and other resources to stay current and improve the program.
Respect confidentiality, act responsibly, and present a professional appearance.