Manager Research Operations

Corewell Health • Grand Rapids, MI

3d • Onsite

About The Position

As part of the Corewell Health Research Institute (CHRI), the Clinical Research Manager provides leadership and oversight of the operational effectiveness and efficiency of the clinical research staff to assure compliance with federal, state and local regulations, protocols, and delivery system policies. Partners with CHRI, as well as clinical service line/hospital leadership and physician investigators to develop and manage key performance metrics for responsible research portfolios. Provides clinical operations support services to grow research within Corewell Health. Plans, organizes and educates other managers, investigators (physicians, nurses, scientists), and team members and is responsible for the overall development and growth of the individual research departments and programs. The manager partners with leadership to maintain a balanced research study/trial financial portfolio, providing expertise and guidance to optimize a research portfolio. Provides input on protocol development, regulatory interactions, patient enrollment to clinical studies, safety monitoring and reviews, as well as providing oversight and support for the education and training needed for research operations staff.

Requirements

• Bachelor's Degree or equivalent Health care, business, science or other related field
• 3 years of relevant Formal or Informal Leadership Experience
• 5 years of relevant Research or Related Experience

Nice To Haves

• 3 years of relevant experience working in an organization of a size and complexity comparable to Corewell Health.
• LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire
• CRT-Certified Professional (ASCRP-CP) - ACRP Association of Clinical Research Professionals Upon Hire

Responsibilities

• Assumes day-to-day accountability for the delivery of quality operations support for research studies and programs by managing the research team.
• May be the liaison for industry sponsored research.
• Assumes accountability to measure and analyze key performance indicators/metrics for responsible clinical service lines/hospital/programmatic research portfolios, partnering with the office of sponsored programs (OSP) and data management teams.
• Anticipates customer needs and manages the provisions of service to all customers, including patients, physicians, clinical services lines, clinical and ancillary departments, and staff.
• Assures direct reports respond to requests for services/support on a timely basis.
• Works to problem - solve needed support and creates business plans for additional infrastructure needed with attention to overall research portfolio performance.
• Ensures compliance of all research areas under his/her purview with CHRI’s research oversite committees - the Institutional Review Board, Biosafety Committee, Radiation Safety, etc. as well as other mandatory research requirements.
• Ensures research processes and services are continuously monitored for quality and efficiency in partnership with SHORA.
• Engages in process and quality improvement activities as needed.
• Makes and implements recommendations to improve operational efficiency and to implement new research programs where appropriate for growth and compliance with Corewell Health policies and SOPs.
• Performs such individual assignments as leadership may direct.
• Establishes and maintains collaborative working relationships within the organization and with collaborating institutions.
• Provides information to the leadership team regarding the implementation and practice of policies and processes; escalates issues/concerns appropriately.
• Recommends specific action when needed and includes key stakeholders in the decision.
• Grows content expertise in the professional field, including best practices to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Completes required continuous training and education including department specific requirements.
• Dependent on study need for successful enrollment of appropriate participant population hours outside the ‘conventional business’ hours may be required and will be determined on a study by study basis.
• Works with the Director to grow research programs at Corewell Health as directed by the strategy and vision of the clinical services lines/hospital/program.
• Responsible for the research study/project budget, enrollment metrics and other key metrics.
• Holds research team members accountable for study/project metrics.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager