Manager, Research Operations

Pillsbury Winthrop Shaw Pittman LLP•Washington, DC

2d•$130,000 - $185,000•Remote

About The Position

The Manager, Research Operations will manage all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing. This role involves leading, supervising, and developing technical services staff, assessing current workflows, and identifying opportunities for improvement while maintaining continuity of service. The manager will provide clear expectations, remove obstacles, and support staff, while also building alignment across stakeholders through effective communication. Additionally, the role assists the Director with contract lifecycle management and budget preparation, manages electronic resource lists, and oversees the maintenance and development of physical and electronic collections.

Requirements

Master’s degree in library science from an ALA-accredited college or university.
Minimum of approximately 7 years of progressively responsible experience in a law firm or comparable fast-paced professional services environment.
Demonstrated experience managing or supporting technical services functions, including library systems and resource management.
Demonstrated success implementing process improvements or new approaches with minimal disruption to service delivery.
Management style characterized by consistency, sound judgment, and the ability to provide clear direction and accountability.
Strong interpersonal and communication skills.
Ability to build trust and credibility across a talented, diverse, long-tenured team.
Strong analytical and organizational skills.
Proficiency with Microsoft Office required.

Nice To Haves

Familiarity with EOS Integrated Library System or similar platforms preferred.
Comparable expertise through a combination of relevant experience and transferable skills.

Responsibilities

Manages all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing.
Leads, supervises, and develops technical services staff creating an environment of trust, accountability, and reliability.
Assesses current workflows, expertise and institutional knowledge and identifies opportunities for improvement while maintaining continuity of service.
Provides clear expectations, removes obstacles, and supports staff in performing their work effectively.
Builds alignment across stakeholders—including staff, leadership, and vendors—through clear, practical communication and follow-through.
Assists the Director with contract lifecycle management and preparation of the annual budget.
Manages and maintains electronic resource lists and ensures accessibility for firm users.
Oversees maintenance and development of physical and electronic collections, including data and usage.