Manager, Remote Accounting Services

Supporting Strategies

16d • Remote

About The Position

This is a remote, full-time, hands-on role for an experienced accounting manager. The position involves leading a remote team of accountants and ensuring a delightful client experience through exceptional accounting and operational services. The role requires utilizing client service management expertise and accounting knowledge to uphold the company's reputation. Supporting Strategies empowers business owners by handling bookkeeping and operational support, allowing them to focus on their core business. They utilize a cloud-based platform and proven processes for services including accounts payable, accounts receivable, bookkeeping, financial reporting, controller level services, and payroll administration. The company has over 100 offices in the U.S. and is rapidly growing, offering opportunities for accountants who enjoy managing remote teams and working with diverse clients, balancing professional challenges with work-life balance.

Requirements

• A minimum of a Bachelor’s degree in Accounting, Finance or related field.
• 10 Years of related accounting experience with 4 years of hands-on management experience including hiring, training and developing a highly engaged service-oriented team.
• Capacity and commitment to work up to Full-Time (32-40) hours a week, Monday through Friday, during traditional daytime business hours supporting clients and team members.
• Proven ability to attract, build and retain a high-performance team.
• Experience in developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices.
• Commitment to consistently follow established Supporting Strategies policies and procedures while holding team members accountable to do the same.
• Confidence in learning and embracing new technology including QuickBooks (Enterprise and Online), Bill.com, Microsoft Office Suite, Outlook, HubDoc and others.
• Ability to communicate clearly and professionally, both orally and in writing.
• Commitment to maintain the highest level of confidentiality while working with client data.

Responsibilities

• Provide exceptional accounting and operational service to clients.
• Demonstrate thorough understanding of professional accounting and bookkeeping practices.
• Keep abreast of the latest developments in technologies to deliver outstanding quality service.
• Oversee client onboarding process for all assigned client engagements in accordance with defined process.
• Implement the technology toolbox as applicable on all client engagements to drive efficiency and client value.
• Serve as a resource to all assigned team members for guidance on client tasks and/or resolution of client issues.
• Monitor team member performance by reviewing quality of work, adherence to protocols, timeliness of deliverables and adherence to client budgets. Provide coaching and feedback as needed.
• Build trusted advisor relationship with client executives by gaining an in-depth understanding of their business needs and objectives in order to proactively identify issues and provide solutions.
• Support clients’ evolving requirements by educating executives on Supporting Strategies’ deep and varied expertise in accounting and operational services.
• Partner with members of the Talent Acquisition team and Managing Director to manage the hiring process for remote accountants, including reviewing candidates, interviewing, and providing feedback.
• Orient and train newly assigned accountants in accordance with Supporting Strategies’ standard process.
• Provide ongoing coaching to deliver superior outsourced accounting and operational services.
• Balance workflow by aligning client needs with accountants’ expertise and capacity in accordance with predetermined budgets.
• Confer with Managing Director regarding any potential capacity issues in order to take proactive measures to ensure success.
• Review accountants’ work to ensure highest quality of service to Supporting Strategies’ clients.
• Maintain profit margin for assigned clients and team.
• Schedule and lead annual performance reviews in accordance with defined process.

Benefits

• Work from home full-time
• Traditional daytime business hours
• Award-winning organization
• Optimal work-life balance
• Top 50 Franchisee Satisfaction Award winner
• Best Franchises for Women
• Opportunity to advance technical skills using the latest and most innovative cloud-based platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager