Manager, Regulatory Compliance

Federal Express Corporation•Memphis, TN

3d•$8,986 - $14,827•Remote

About The Position

The Manager, Regulatory Compliance leads a team of regulatory professionals responsible for brokerage compliance functions and regulatory guidance within FedEx Logistics’ customs brokerage operations. The role combines personnel management with substantive regulatory expertise and serves as the primary escalation point for complex compliance matters, using independent judgment to determine resolution and escalation approaches. The manager oversees compliance activities related to FedEx Logistics’ customs bond obligations as an importer of record, including government inquiries, post-entry actions, and penalty matters. The position also oversees financial outcomes associated with penalty mitigation and fee-based government compliance services, and ensures assigned broker regulatory obligations under 19 CFR Part 111 are fulfilled so the business can maintain continuity and good standing with Customs and Border Protection. The role analyzes complex regulatory matters and prepares work product such as penalty petitions, enforcement responses, and compliance guidance. It monitors operational compliance data, post-entry trends, regulatory developments, and agency guidance; communicates risks and updates to stakeholders; and advises internal business partners on regulatory obligations and the compliance implications of operational and technology initiatives. The manager also engages with customers, Customs and Border Protection, and Partner Government Agencies on compliance matters. Additional responsibilities include reviewing and implementing compliance procedures, managing automated entry review criteria and processes, overseeing tariff-table and related ABI system data maintenance, and performing assigned SOX compliance reviews and controls testing. The manager provides direction, coaching, and development to a team across multiple locations. Some travel may be required for business needs.

Requirements

Bachelor’s degree or equivalent experience in business, trade, law, or a related field.
Minimum 7 years of progressively responsible experience in customs brokerage or trade compliance.
Demonstrated knowledge of customs brokerage operations, including entry procedures, post-entry operations and compliance, ACE/ABI systems, and applicable customs and government agency regulatory requirements.
Demonstrated critical-thinking and root-cause analysis skills, including the ability to exercise independent judgment on complex compliance matters, recommend corrective action, and determine appropriate escalation.
Strong analytical, written communication, and organizational skills, including the ability to manage complex regulatory matters and competing priorities.
Some travel may be required for business needs.

Nice To Haves

Licensed Customs Broker; strongly preferred.
Two years of experience in a regulatory compliance or post-entry environment; preferred.
Leadership or supervisory experience; strongly preferred.

Responsibilities

Lead and manage a team of regulatory professionals across multiple locations, providing direction, coaching, and development.
Oversee compliance activities related to customs bond obligations as an importer of record, including government inquiries, post-entry actions, and penalty matters.
Oversee financial outcomes related to penalty mitigation and fee-based government compliance services, including recovery of mitigation savings and accurate billing and collection.
Ensure assigned broker regulatory obligations under 19 CFR Part 111 are met and maintain business continuity and good standing with Customs and Border Protection.
Serve as the primary escalation point for complex regulatory matters, including enforcement actions, penalty proceedings, and compliance issues beyond the team’s authority.
Use independent judgment to determine whether escalated matters should be handled directly, referred to internal business partners, or escalated to senior leadership or Legal.
Perform regulatory analysis and draft work product for complex compliance matters, including penalty petitions, enforcement responses, and compliance guidance.
Monitor operational compliance data and post-entry activity trends to identify emerging issues, noncompliance patterns, and potential risks; communicate findings to senior leadership and business stakeholders.
Monitor regulatory developments, agency guidance, and changes in applicable laws and regulations, and communicate relevant updates and compliance implications to internal stakeholders.
Facilitate dialogue between the regulatory team and business stakeholders so identified compliance risks remain visible and are actively addressed.
Interpret and communicate regulatory requirements to internal business partners, including guidance on compliance obligations and operational or technology initiatives.
Engage directly with customers to advise on and facilitate resolution of government notices, CBP bill payments, and liquidated damages.
Engage with Customs and Border Protection and Partner Government Agencies on compliance matters, including government inquiries, enforcement notices, broker compliance reviews, and agency examinations.
Review, develop, and implement compliance procedures in response to regulatory requirements, agency guidance, and periodic procedure reviews.
Manage development and maintenance of automated entry review criteria and associated review processes, ensuring flagging parameters reflect current requirements and priorities.
Oversee maintenance and accuracy of tariff tables and related ABI system data, ensuring timely updates in response to regulatory and tariff changes.
Perform required SOX compliance reviews and controls testing within assigned areas of responsibility.
Perform other duties as assigned.