Manager, Regulatory Change Management

TD•Portland, ME

12d•Onsite

About The Position

The Compliance Regulatory Change Office (CRCO) Impact Assessment and Implementation Oversight Team is responsible for supporting TD business lines in completing impact assessments and monitoring implementation of regulatory change. The Impact Assessment and Implementation Oversight Team supports a broad range of stakeholders from multiple business lines across the organization. The Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events. This is a highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas. It integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations. The role interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services. The Manager acts as a technical expert/lead integrating cross-function understanding within their own field of specialty and may manage team(s) of related specialists. They lead cross-functional teams or projects with significant resource requirements, risk and/or complexity, and independently manage end-to-end functional programs. The role uses sophisticated analytical thought to exercise judgement and identify solutions, and solves or may lead others to solve complex problems, leading efforts or partnering with others to develop new solutions. The role impacts the achievement of sub-function or business line objectives within the area they are accountable for. Work is guided by policies and industry standards/methods. The Manager communicates difficult concepts, converts information to compelling business context and advice, and influences and gains alignment across increasingly senior stakeholders. They work autonomously as the lead and guide others within their area of expertise.

Requirements

Undergraduate degree or equivalent work experience
7+ years of experience
Prior regulatory compliance experience within the banking industry and a familiarity with the regulatory change environment.
Experience conducting business impact assessments, GAP analysis and drafting impact assessment summary documents
Familiarity with implementation action plans
Knowledge of current and emerging trends, including regulatory expectations and standards for effective compliance management systems
Knowledge of risk management environment, standards, and regulations
Ability to research, interpret and summarize relevant regulatory expectations, laws, regulations and impacts to Compliance Program elements
Ability to independently identify, assess, and escalate issues requiring senior management attention
Comfortable with public speaking and presentations
Skill in using computer applications including MS Office
Skill in using advanced analytical software tools, data analysis methods and specialized reporting techniques

Nice To Haves

CRCM or PMP a plus

Responsibilities

Conducting business impact assessments, GAP analysis, and drafting Impact Assessment Summary documents
Tracking implementation status and reporting on progress (including metrics formulated in Excel)
Collaborating with project teams/business
Escalating when the business is not completing timely implementation
Facilitating regulatory working meetings and managing RAID (Risks, Issues, Actions and Decisions) logs
Presenting to very large audiences on a routine basis
Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization
Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)
Assists Compliance team members in the use of Issues and Events system for tracking and reporting
Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program
Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required
Delivers relevant subject matter expertise and Compliance advice to business Compliance partners
Interacts with control functions within the organization
Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs
Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive
Adheres to enterprise frameworks and methodologies that relate to activities for our business area
Makes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Manages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
Actively manages relationships within and across various business lines, corporate and/or control functions and manages alignment with enterprise and/or regulatory requirements
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally