Change Management Manager

Cisco•Irvine, CA

4d•Remote

About The Position

Join a high-impact team at the center of Cisco’s mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team. As a Change Management Manager, you are the primary architect of the people-side of our sales transformation, the regional or functional expert responsible for the last mile of execution, and accountable for the end-to-end adoption of critical sales initiatives. You will lead the design and execution of change initiatives that minimize friction and maximize the ROI of new sales processes, tools, and AI-powered workflows. Your work directly influences the speed and effectiveness with which our global sales organization embraces new ways of working, ensuring that AI-driven capabilities and process enhancements translate into measurable business outcomes. You will serve as the bridge between the center and the geos and functions, keeping the global plan consistent while giving geos the agility to adapt and execute locally.

Requirements

BA/BS (or equivalent) with 5+ years of proven experience in Change Management, Sales Operations, or Organizational Development.
Demonstrated success in driving organizational change and transformation within a global, matrixed environment.
Experience driving the adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
Deep expertise in change management methodologies such as Prosci ADKAR.

Nice To Haves

Relevant certifications such as Prosci or CCMP are highly preferred.
Experience working with sales leadership in a specific geo or business unit.
Experience with complex sales enablement technology.
Advanced degree (MBA or equivalent) in a related field.

Responsibilities

Own the end-to-end change management strategy for high-priority global sales initiatives, sales process and tool evolutions, enablement programs, and the integration of AI-powered workflows and capabilities.
Conduct comprehensive change impact assessments to identify risks, adoption barriers, and persona-specific resistance points across diverse global teams.
Develop and execute multi-channel change plans that integrate sponsorship, communication, training, and support to ensure seamless adoption.
Oversee the execution of change plans, monitoring adoption rates, gathering feedback, and proactively addressing challenges to ensure successful implementation of process, tool, and AI ways of working.
Partner across Geo and Functional teams to ensure seamless integration and implementation of change initiatives.
Proactively identify and mitigate implementation risks, adjusting strategies in real-time to maintain momentum and minimize disruption to sales productivity.
Conduct stakeholder analysis and build strong, collaborative relationships with global and regional sales stakeholders and leaders.
Partner with Sales Operations to enable Sales leadership to foster a culture of adoption, building buy-in at the executive level.
Act as the primary point of contact for leaders to voice concerns, facilitating open dialogue and addressing objections with empathy and clarity.
Develop and deliver targeted, high-value training resources that focus on the practical application of new tools and AI capabilities, emphasizing the what is in it for me (WIIFM) for sellers.
Cultivate and manage a network of Change Champions to drive grassroots advocacy and peer-to-peer support.
Define and track critical KPIs (e.g., tool utilization, process adherence, and AI adoption rates) to measure the success of transformation initiatives and business outcomes.
Analyze post-implementation data and qualitative feedback to identify trends, diagnose performance gaps, and iterate on change strategies for continuous improvement.
Translate complex technical and process data into clear, actionable insights for senior leadership.
Share best practices and lessons learned with the broader global change management community.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)
Cisco restricted stock units