Change Management Manager

Cisco•Irvine, CA

About The Position

Join a high-impact team at the center of Cisco’s mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team. As a Change Management Lead you are the regional/functional expert responsible for the "last mile" of sales transformation. You will collaborate with the geo strategy & planning team to align on core strategies and then lead the localization and implementation of these initiatives. Your work ensures that global transformations are adapted to the unique cultural, operational, and market-specific needs of your Geo/Function, ultimately driving measurable business outcomes and accelerating time-to-value for our sellers. You will be responsible for: Global-to-Local Strategy Alignment: Collaborate with the Global Change Management team to understand core transformation strategies, timelines, and global objectives. Translate global initiatives into actionable, localized change plans that align with the specific priorities and sales rhythms of the Americas Region. Ensure that global messaging is adapted to be relevant, impactful, and culturally resonant for your specific audience. Localization & Execution: Conduct regional/functional impact assessments to identify specific adoption barriers, persona nuances, and resistance points unique to your area. Design and execute localized communication, training, and support strategies that drive adoption of new tools and AI-powered workflows. Orchestrate the deployment of change interventions, ensuring that local sales teams are effectively enabled and motivated to adopt new "ways of working." Stakeholder Partnership & Advocacy: Build and maintain strong, collaborative relationships with the Americas Region leadership to ensure buy-in and alignment with sales objectives. Act as the primary point of contact for local leaders to voice concerns or challenges, facilitating open dialogue and addressing objections with empathy and clarity. Cultivate and manage a local network of "Change Champions" to drive grassroots advocacy and peer-to-peer support across your region or function. Feedback Loop & Continuous Improvement: Monitor regional/functional adoption metrics and KPIs, providing the global team with critical insights on the effectiveness of transformation initiatives. Analyze local data and qualitative feedback to identify trends and performance gaps, helping to refine and optimize global strategies for future rollouts. Share best practices and "lessons learned" from the Americas Region with the broader global change management community.

Requirements

BA/BS (or equivalent) with 7+ years of proven experience in Change Management, Sales Operations, or Organizational Development.
Demonstrated success in working within a global, matrixed organization to drive regional or functional adoption.
Experience in driving the organizational change, adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
Deep expertise in change management methodologies such as Prosci ADKAR certification.
Strong proficiency in program management tools and the ability to translate data into actionable local insights.

Nice To Haves

Relevant professional certifications such as Prosci or CCMP are highly preferred.
Direct experience working with sales leadership within the Americas Region market or business unit.
Experience in driving the organizational change, adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
Exceptional influencing and communication skills, with the ability to bridge the gap between global mandates and local execution.

Responsibilities

Collaborate with the Global Change Management team to understand core transformation strategies, timelines, and global objectives.
Translate global initiatives into actionable, localized change plans that align with the specific priorities and sales rhythms of the Americas Region.
Ensure that global messaging is adapted to be relevant, impactful, and culturally resonant for your specific audience.
Conduct regional/functional impact assessments to identify specific adoption barriers, persona nuances, and resistance points unique to your area.
Design and execute localized communication, training, and support strategies that drive adoption of new tools and AI-powered workflows.
Orchestrate the deployment of change interventions, ensuring that local sales teams are effectively enabled and motivated to adopt new "ways of working."
Build and maintain strong, collaborative relationships with the Americas Region leadership to ensure buy-in and alignment with sales objectives.
Act as the primary point of contact for local leaders to voice concerns or challenges, facilitating open dialogue and addressing objections with empathy and clarity.
Cultivate and manage a local network of "Change Champions" to drive grassroots advocacy and peer-to-peer support across your region or function.
Monitor regional/functional adoption metrics and KPIs, providing the global team with critical insights on the effectiveness of transformation initiatives.
Analyze local data and qualitative feedback to identify trends and performance gaps, helping to refine and optimize global strategies for future rollouts.
Share best practices and "lessons learned" from the Americas Region with the broader global change management community.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)