Manager, Regulatory, Audit and Issue Management

TD•Toronto, ON

3d•Onsite

About The Position

CIAM Regulatory, Audit and Issue Management helps protect our customers and the Bank by ensuring regulatory expectations, audit requirements, and identified risks are addressed in a timely, consistent, and sustainable way. Our work supports customer identity, authentication, and fraud risk management across multiple platforms, lines of business, and regulatory environments.

Requirements

5+ years of experience supporting audit, regulatory, risk, or issue management in a regulated environment
Experience coordinating audit or regulatory activities end‑to‑end
Solid understanding of risk, controls, and governance practices
Strong organizational skills with the ability to manage multiple actions, owners, and deadlines
Strong written and verbal communication skills, including delivery of updates to Executive Management

Nice To Haves

Experience in financial services, technology risk, or identity / access management domains
Familiarity with enterprise issue management or risk tracking tools
Experience working in a matrixed environment with multiple stakeholders

Responsibilities

Coordinate regulatory examinations, respond to information requests, and track regulatory actions through to closure.
Support internal and external audits by coordinating walkthroughs, evidence collection, management responses, and follow‑ups.
Manage the lifecycle of CIAM issues from identification and root cause analysis through remediation, validation, and closure in line with enterprise standards.
Build and maintain remediation plans in partnership with Product, Technology, and Governance stakeholders.
Prepare clear and accurate reporting for leadership and governance forums, highlighting risks, dependencies, and progress.
Partner with Product Owners, Technology and Engineering teams, and governance partners to ensure remediation efforts remain on track and sustainable.