Manager Regional Risk Management (Asset Protection)

Mars Veterinary Health•Glen Burnie, MD

1d•$101,600 - $158,750•Hybrid

About The Position

This position will support the Banfield Pet Hospital locations in the Northeast region (ex: Baltimore, MD; Boston, MA; New York, NY; Philadelphia, PA, etc.). The role is responsible for building a culture of quality, safety, accountability, compliance, and asset protection. It involves identifying, developing, and executing risk mitigation strategies, creating regional programs, and ensuring the proactive application of established protocols and regulatory requirements.

Requirements

10 years of Multi-Unit Management experience are required
In depth knowledge and expertise in safety, liability and risk management operations is required.
Expertise in behavioral sciences, change management, teambuilding, effective communication, coaching, feedback, and facilitation related to risk management is required.
Ability to work in a cross functional team with a proven track record of driving results is required.

Nice To Haves

Bachelor’s Degree (BA/BS) in Business, Finance, Criminal Justice or Legal is preferred.
Asset Protection experience preferred.
Previous experience in the Veterinary field as a hospital leader or District Manager in a retail environment is preferred.
Certifications in Interviewing and Interrogations, as well as Behavioral Analysis are preferred.

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Serve as a business partner to the Regional Leadership and Corporate Risk Management teams, leading and implementing new and complex risk programs, business tasks, and initiatives; managing large portion of regional P&L, revenue, and margin outcomes.
Work independently to develop and lead implementation of regional and market-based risk programs, ensuring adoption of new policies and programs that drive quality, risk, safety, and compliance improvements.
Guide hospital associates, regional leaders and CTS partners on matters relating to financial and enterprise risk elements.
Conduct detailed reviews of Compliance, Controlled Substances, Health & Safety, Waste Management, PetWare invoicing, Revenue Generation, and Cost Reduction (auditing program).
Develop region and division plans based on metrics and impact review findings, working with key partners to execute corrective action plans and reduce nonconformance in the future.
Proactively identify complex risks, and vulnerabilities, and develop new solutions and/or process improvements impacting the field, hospitals, associates, pets, and clients.
Conduct and resolve investigations related to associate-related financial loss and compliance violations while exercising discretion and independent judgement.
Drive revenue streams through Ancillary Services and APC Outliers resulting in annual revenue growth practice wide.
Work independently with minimum supervision; singularly responsible for regional risk program strategy, outcome, and application to ensure the results are achieved.
Identify, develop, and execute risk mitigation strategies based on root cause analysis, creating regional programs designed to reduce loss and waste; deliver financial, regulatory and safety targets for the region through the proactive application of established protocols and regulatory requirements.
Partner with regional leadership and associate relations to mitigate the risk to associate security and safety in the event of a potential or imminent threat; mentoring the region around specific risk management issues and then building and leading training initiatives to improve safety and security.
Safeguard the organization from diversion, compliance, and safety risks using investigative techniques, reporting, auditing tools and field visitations.
In partnership with Field P&O and Health & Wellbeing, ensure the safety of all associates through threat assessment, open-source investigations, physical security deployments, and safety planning.
Interpret internal and external business risk, adjusting strategy and execution to a ensure safe, legal, compliant, and profitable environment.
Partner closely with Field and Hospital leadership, Regulatory Compliance, Health and Safety, and Worker’s Comp teams.
Lead and support region through proactive change and creative thinking regarding risk management.
Participate on Regional Leadership Teams with sharing compliance and risk management results.
Other job duties as assigned.