Manager, Regional Direct Sales

Astound Broadband•Midland, TX

5d•Hybrid

About The Position

This is a hybrid role representing a superior internet package and company that cares about its customers. The position offers the flexibility to work from a home office, the field, or a nearby Astound office in Midland, Texas, and surrounding territory. The role involves leading day-to-day activities of Direct Sales Representatives, focusing on Single Family prospecting (door-to-door) and Multi-Dwelling Unit relationships to achieve sales targets. The manager will demonstrate knowledge of pricing, product changes, and service processes, stay updated on local competition, and be a subject matter expert on all systems and tools used by the sales channel, including billing systems, reporting structures, and CRM tools. Regular updates will be provided to the sales team via weekly meetings, and performance will be monitored against bi-weekly targets and monthly sales progress. The role includes one-on-one coaching with field ride-alongs, documenting productivity, and ensuring consistent performance management. Collaboration with regional counterparts on new sales incentives and recognition opportunities is expected. The manager will also be responsible for maintaining budgeted headcount, partnering with recruiting for sourcing and interviews, and developing community relationships through events and sponsorships to enhance company branding. Ensuring the team maintains a professional appearance and demeanor is also a key responsibility. Additionally, the role involves supporting and managing residential multi-unit dwelling customers and securing partnerships with property managers and leasing agents. Adherence to company safety standards, accident reporting procedures, and applicable OSHA and National Electric Safety Code rules and regulations is required. Other duties as assigned.

Requirements

College degree or high school diploma; equivalent combination of education and sales experience.
Minimum 3 years’ experience in management
Basic knowledge and aptitude of telecommunications Direct Sales or other face to face sales.
Knowledge of the cable industry, regional communities, customers and staff.
Proven record of delivering above expected performance from sales teams.
Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention.
Effectively works and communicates with other workgroups.
Facilitates a harmonious team environment.
Recognizes the importance of quality in providing a competitive edge.
Valid driver’s license and satisfactory driving record as determined by the Company.
Strong organization skills with attention to detail and accuracy.
Highly productive and prioritizes multiple tasks.
Highly proficient using MS Office products: Word, Excel, PowerPoint.
Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.

Responsibilities

Lead day-to-day activities of a team of Direct Sales Representatives, focusing on Single Family prospecting door to door as well as Multi-Dwelling Unit relationships to engage, market, and cultivate rewarding partnerships to deliver sales targets.
Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience and stays abreast of local competition.
Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including but not limited to our billing system, reporting structures and CRM tools.
Provide regular updates to Direct Sales Representatives via weekly team meetings to ensure that team members are well informed and able to set the proper expectations when selling and acquiring new customers.
Focus on daily activities to understand how team members are performing to bi-weekly targets.
Reviews overall team performance to track achievement to monthly new customer budgeted sales progress.
Conduct one on one coaching, which includes field ride alongs, documenting productivity and ensuring consistent performance management.
Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities.
Responsible for maintaining budgeted headcount, partners with recruiting to source candidates and conduct interviews etc.
Seek and develop positive relationships within the local communities to enhance the company’s branding image e.g. tabling events and Multi Family sponsorship opportunities etc.
Ensure team maintains a neat appearance, presents themselves professionally to internal/external customers.
Support and manage residential multi-unit dwelling customers and secure strong partnerships with property managers and leasing agents within buildings we serve.
Understand and follow all company safety standards and practices. To include accident reporting procedures.
Understands and follows applicable OSHA and National Electric Safety Code rules and regulations.
Other duties as assigned.

Benefits

401k retirement plan, with employer match
Medical insurance
Dental insurance
Vision insurance
Life insurance
STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program