Manager, Regional Core and Emerging Accounts

Ball•Westminster, CO

4d•Hybrid

About The Position

The primary purpose of the Manager, Regional Core and Emerging Accounts is to oversee and nurture relationships with multiple key accounts (5-7) within a designated region. This role is pivotal in driving sales growth, ensuring customer satisfaction, and achieving business objectives through strategic account management and exceptional service delivery.

Requirements

Bachelor’s Degree or equivalent years’ experience
2+ years’ experience of customer and/or commercial exposure in B2B and or B2C environments
Ability to build rapport, communicate and influence others, work cross functionally
Self-motivated, results-oriented, and able to work independently as well as part of a team
Strong communication, negotiation, and interpersonal skills.
Ability to analyze data and develop strategic plans
Contract Negotiation experience
Strong understanding of the company’s products, services, and the industry
Provide excellent customer service and ensure customer satisfaction
Legal authorization to work in the U.S.

Responsibilities

Develop and maintain strong, long-term relationships and execute strategic plans within assigned accounts, leveraging market insights and customer relationships to identify opportunities to drive mutual growth of revenue, share and volume.
Operate as the primary point of contact for contracted customers, cultivating and maintaining strong, long-lasting relationships, serving as a trusted advisor and addressing any issues or concerns in a timely and professional manner in line with company standards and processes.
Lead or support contract negotiations and renewals (based on contract size / complexity), ensuring favorable terms for both the company and the customer.
Negotiate settlements for large claims (e.g., quality disputes, obsolete inventory).
Develop accurate sales forecasts and monitor progress against financial targets, identifying areas for improvement or adjustment.
Demonstrate in-depth knowledge of the company's portfolio of offerings to effectively communicate value propositions and address customer needs.
Funnel market intel, including industry trends, competitive threats, and growth opportunities, to internal strategy and business development teams to inform sales strategies and tactics.
Collaborate closely with internal teams such as supply chain, quality, AR, finance, and marketing to coordinate efforts and deliver seamless customer experiences from inquiry to delivery.
Escalate and resolve supply assurance issues in partnership with supply chain teams.
Support Customer Success Management team in resolving slow-moving and obsolete inventory issues with key accounts, implementing strategies to minimize waste and optimize inventory turnover.
Anticipate challenges and opportunities such as shortages, downtime, new product configurations, and dynamic customer needs to proactively manage internal resources to drive prioritization and maximized results.
Ensure compliance of all contracts.