Emerging Accounts Manager

Airship

10h • $63,000 - $70,000

About The Position

The Emerging Accounts Manager manages the full post sales lifecycle for a high volume portfolio of customers with contract ARR under $50,000. You own onboarding, adoption, ongoing engagement, and renewal execution across your entire book. The goal of the role is to protect low ARR, low complexity revenue while improving renewal predictability through consistent coverage and disciplined execution.
This role is built for repeatability. You operate within defined playbooks and workflows, using programmatic outreach as the primary engagement model. Proactivity is limited and driven by clear usage, health, or renewal signals. You develop pattern recognition across accounts to identify common risks, adoption gaps, and opportunities, and you act on those patterns to drive retention at scale.

Requirements

• Experience in customer success, renewals, account management, or SaaS support roles
• Comfort managing a high volume portfolio with structured workflows
• Ability to execute consistently within defined processes
• Strong organization and attention to detail
• Clear written and verbal communication skills
• Ability to identify patterns across many accounts
• Experience working with CRM systems

Nice To Haves

• Experience working in scaled or pooled customer models
• Familiarity with SaaS renewal and quoting workflows
• Exposure to customer health scoring and usage analytics
• Interest in growing into higher ARR or higher complexity CXM roles

Responsibilities

• Act as the primary point of contact for a large portfolio of Emerging Accounts
• Own the full post sales lifecycle, including onboarding, adoption, and renewal
• Manage renewals across your entire book, not just the final 90 day window
• Prepare, deliver, and close high volume renewals using defined processes
• Execute standardized onboarding and adoption motions using playbooks
• Use programmatic outreach as the primary engagement model
• Conduct live customer interactions only when health or usage signals require it
• Monitor customer health using product usage, engagement, and support data
• Deliver value reminders tied to core use cases and outcomes
• Identify common risk, churn, and adoption patterns across accounts
• Surface repeatable expansion or upsell indicators through pattern recognition
• Escalate non standard risks, deal structures, or customer needs
• Maintain accurate account, health, and renewal data in CRM systems
• Ensure renewals close on time with high forecast accuracy
• Share trends, recurring issues, and insights with CXM, Sales, and Operations teams
• Support continuous improvement of scaled motions, workflows, and playbooks

Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• This role offers stock options, providing a direct opportunity to share in Airship’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees