Manager, Regional Application Engineering

Nikkiso Cryogenic Industries • Murrieta, CA

11d • Hybrid

About The Position

Nikkiso Applied Technologies, a business unit of Nikkiso Clean Energy and Industrial Gas, is a leading global supplier of cryogenic equipment and systems, known for reliability, quality, and safety. This role is a strategic position within the Application Engineering Team, reporting to the Director, Applications Engineering. The Manager, Regional Application Engineering will lead the regional application engineering team for the Nikkiso Applied Technologies Business Unit, overseeing all application engineering duties for standardized and configurable products within the region. This includes implementing and managing processes and procedures to support the sales process, such as creating templates for products, developing processes for equipment sizing and costing, generating proposals, managing customer interactions (qualifying proposals, clarifying scopes, closing sales), and providing oversight on production management through Manufacturing Centers. Processes will be adapted to local market needs as determined by the Director, Application Engineering. The role involves developing and managing a team of Application Engineers in the region, aligned with the Nikkiso Applied Technologies structure. Performance will be largely measured by the annual bookings target set by the Executive Team. The position is responsible for fostering a culture of success, supporting sales targets, managing a professional team, and delivering excellent customer service internally and externally.

Requirements

• A minimum of 10 years of senior sales or application engineering experience within the oil & gas, cryogenic and / or process equipment industry is required.
• A proven track record of overachieving sales targets, forecasting, strategic planning, budgeting, sizing equipment, and costing equipment.
• Proven experience managing sales or applications engineering teams, including with equipment sizing, costing, proposal generation, and overall sales workflow.
• Bachelor’s Degree in Mechanical or Chemical Engineering, or Business with relevant work experience.
• General engineering capabilities with regards to Heat, Mass, Pressure Transfer and general Transport Phenomena.
• General engineering capabilities with regards to Electrical calculations.
• Proficient in Microsoft Office: Powerpoint, Excel, Word, and other Microsoft or similar.
• Proficient in computer software use: Salesforce, Quotewerks, other internally developed.
• Candidates will be required to show a driving abstract with a clean driving history for travel between Nikkiso facilities and client sites/offices.
• A valid driver’s license is necessary.

Nice To Haves

• Previous experience working in a manufacturing/engineering environment is strongly preferred.
• Equivalent combination of experience and skills may be considered.
• Knowledge of industry best practices and standards of excellence.
• Extensive experience in both an engineered and high-volume sales environment.
• Specific industry experience and knowledge in the following (amongst others): LNG, Industrial Gas, Clean Energy, Hydrogen.
• Exceptional problem solving, negotiating, time management, and general management skills.
• Ability to grow and motivate a result driven team of engineering and sales professionals.

Responsibilities

• Implement processes, procedures, and templates for sizing, costing, and proposal generation for standard and configurable products.
• Create a 1-sheet review document for fast approvals per Authority Levels provided by the Executive Team.
• Develop templates for proposals.
• Standardize Sales Order Writeups for products within the region.
• Hire and develop Application Engineering staff in non-management roles, including providing financial and functional justification for staffing levels.
• Establish localized KPIs and metrics for all regions for the Application Engineering team, including metrics for amount quoted, quotes per month, capture amount, capture percent, time to quote, time to call after support request, and time to follow up on quote.
• Prepare regional performance and high-level details information for the Director, Application Engineering, including weekly activity, monthly summaries and results, and quarterly results.
• Manage a closed-loop customer satisfaction process for Application Engineering, including internal and external customers.
• Execute Application Engineering strategies that drive bookings performance and growth in the region.
• Support Key Customer Relationships in line with the Sales Approach in the Region.
• Travel within the region, and occasionally out of region, for in-person customer support, employee training, and relationship building.
• Achieve year-over-year increase in bookings for Standard and Configurable products (Regional Bookings Growth).
• Achieve year-over-year market share growth in the relevant market (Market Share Expansion).
• Effectively launch new products in the region, measured by time-to-market-penetration and percentage of annual revenue from new products (New Product Introduction (NPI) Success).
• Monitor the uptake of standard and configurable products in a region, measured by units sold, especially for recently launched products (Product Adoption & Sales Mix).
• Ensure customer satisfaction scores related to standard and configurable products, particularly regarding the ease of use of established tools (Customer Satisfaction).

Benefits

• New Employee Safety Training is required by all newly hired employees, including Safety Awareness.
• All safety related training is provided and tracked by the EHS Manager.
• Job specific training modules deemed necessary by employee’s President, Manager, or Director will be required of all employees on an ongoing basis.
• Employees are required to wear Nikkiso provided PPE as/when needed.
• In compliance with the Americans with Disabilities Act of 1990, the employer will provide reasonable accommodations to meet the work environmental and physical demands listed above.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager