Manager, Recruitment Operations Center

Hilton•McLean, VA

2d•$77,500 - $100,000•Remote

About The Position

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Manager, Recruitment Operations Center (ROC), you will report directly into the Director, Recruitment Operations Center. You will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members.

Requirements

One (1) year experience managing teams to monitor workflow and align objectives and daily activity to business goals
Two (2) year's high-volume full-cycle experience of recruiting experience

Nice To Haves

BA/BS Bachelor's Degree
One (1) year of experience working with applicant tracking systems (ATS). Oracle is preferred.
Proficient in Spanish
One (1) year of hospitality experience
Experience working with EEOC, ADA and employment laws
Candidate will be based remotely in Eastern time zone

Responsibilities

Lead and develop a centralized team of approximately 10 recruitment professionals who will oversee the delivery of approximately 2,000 - 3,000 hires annually across Hilton-managed hotels in North America.
Drive performance, accountability, and continuous improvement through regular review of team metrics, compliance standards, and operational efficiency.
Serve as a strategic partner to hotel and business stakeholders, providing market-specific recruitment counsel and aligning hiring activity with evolving workforce demands.
Ensure the team consistently delivers a high-quality experience for both candidates and business partners.
Foster a high-performing team culture by championing engagement, recognition, and professional development initiatives that motivate and retain top recruitment talent.
Create an inclusive and collaborative environment where team members feel valued, supported, and empowered to deliver their best work.
Recruit, train and engage a team of recruitment professionals, assessing skill gaps and determining skills within the team to maximize productivity and service.
Collaborate with ROC leadership to develop and implement new procedures and support in flexing resources to continuously drive efficiencies while ensuring excellent candidate experiences for candidates and our business partners alike.
Build and maintain talent pipelines by leveraging community partnerships and educational institutions to ensure a consistent supply of qualified candidates that supports long-term workforce planning.
Reduce time-to-fill across hard-to-recruit positions, leveraging hospitality networks.
Support the onboarding of pre-opening and transitioning hotels into the portfolio by partnering with regional leadership and ROC stakeholders to develop tailored recruitment strategies, mobilize team resources, and ensure hiring timelines are met in line with operational deadlines.

Benefits

110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis concierge for practical support and emotional care during times of loss
Mental health resources through Employee Assistance Program (EAP) including free counseling and support
Generous paid time off (PTO)
Health & welfare benefits including health plans, dental, and vision coverage
Retirement plans
Hilton Annual Incentive (Bonus) Plan