Manager Records Management and Registration, Lions Gate Hospital

Providence Healthcare • North Vancouver, BC

2d • CA$39 - CA$56

About The Position

Reporting to the Regional Manager, the Manager, Records Management & Registration is responsible for overseeing the day-to-day operational requirements of specified HIM Services at designated site(s) within the organizations. Supervises staff for the assigned site(s) which includes making determinations on resource planning and selection decisions, establishing performance expectations, conducting performance evaluations and resolving disciplinary matters. Develops and implements policies and procedures in accordance with organizational and legislative requirements in collaboration with the Regional Manager and other members of the HIM management team. Participates in the development of HIM goals and objectives. Liaises with medical and nursing staff, and various other stakeholders at all levels as well as external agencies to communicate policies and procedures. Strives to enhance service delivery, leads quality assurance activities, monitors operating budget and provides input into operating and capital budget for the assigned site(s).

Requirements

• Bachelor's Degree in Business Administration, Health Information Management or other related field
• five (5) years' recent, related experience in health information management environment
• three (3) years' supervisory experience or an equivalent combination of education, training and experience.
• Demonstrated knowledge of health records management and registration systems, policies and procedures.
• Demonstrated leadership, coaching, and mentoring skills to ensure a working environment that supports effective service delivery.
• Demonstrated humility and heart-held leadership.
• Demonstrated understanding of user needs to develop solutions, achieve targets and ensure user needs are met.
• Strong interpersonal and dispute-resolution skills to effectively deal with a variety of stakeholders both internal and external to the organization.
• Demonstrated problem-solving and decision-making abilities to address complex and diverse systems, which could have a significant impact on patient/client care.
• Ability to communicate effectively orally and in writing at various levels of the organization.
• Demonstrated knowledge and ability to develop quality improvement programs.
• Ability to organize and prioritize own work and that of others.
• Ability to operate related equipment, including relevant computer applications.
• Physical ability to carry out the duties of the position.

Responsibilities

• Coordinates the day-to-day operations of the assigned HIM site(s) by providing key management support to ensure the overall effective utilization of respective staff, services and equipment.
• Investigates and resolves operational issues involving service level concerns or staff performance issues.
• Prioritizes workload and delegates and adjusts staff work assignments.
• Establishes related service targets, and monitors progress and staff productivity.
• Selects, supervises, evaluates, disciplines staff up to and including termination.
• Participates in the handling and resolution of grievances and represents the employer in third party proceedings as required.
• Develops site-specific orientation plans and provides orientation to assigned staff.
• Develops and implements appropriate staff development and retention plans.
• Supports organizational requirements for scheduling and supervising health information student practica.
• Leads the development, implementation and review of site-specific policies and procedures and ensures compliance with all site and HIM-wide policies and procedures regarding HIM services for their area (e.g., health records management and record processing, registration, release of information and/or other services as applicable).
• Collaborates with other HIM staff to ensure standardization and consistency.
• Monitors the assigned site(s) operating budget in collaboration with the Regional Manager; monitors and tracks workload statistics, prepares relevant reports for Regional Manager, and ensures resources are deployed effectively.
• Provides input into the capital equipment planning process.
• Oversees release of information and records completion processes including reporting on legal and risk management cases according to policies and procedures and initiating billing processes as required.
• Follows up with physicians and/or other staff/departments on unresolved issues.
• Develops and maintains a master staff rotation; liaises with centralized scheduling service; approves vacation, overtime and leaves of absence in accordance with departmental policies and procedures.
• Collaborates with IMIT staff and other HIM staff on the implementation and maintenance of computer software and systems in assigned areas.
• Ensures workplace safety for staff and students; reviews and implements policy and procedures relating to staff and patient safety.
• Develops essential service plans for health information management staff at assigned site(s).
• Participates in the development and implementation of quality indicators at assigned site(s) and participates in other HIM quality improvement activities as required.
• Recommends, plans and organizes the efficient use of space and equipment in respective work areas.
• Participates on organizational and external committees and represents the Regional Manager at meetings as requested.
• Maintains knowledge of current develops in records management and registration services by reviewing relevant literature, consulting with industry peers/colleagues, and attending relevant educational sessions.

Benefits

• A competitive salary: $38.88 to $55.89 CAD/Hr
• Growth opportunities
• professional development and growth
• Inclusive culture
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager