Manager Reception Team

OrthoAlaska•Anchorage, AK

6h•Onsite

About The Position

Orthopedic Physicians Alaska (OPA) seeks a highly skilled, dedicated, and professional Receptionist Team Manager to join their rapidly growing and dynamic team. This management position provides supervision to receptionists, working closely with clinical managers and physicians to ensure the smooth running of the reception areas, and efficient and positive patient flow, serving as receptionist as needed. The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy. OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

Requirements

Three (3) years office experience or educational equivalent
One (1) year experience in a leadership role
High school diploma or equivalent
Reliable and detail oriented
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Understanding of leadership and team principles

Nice To Haves

Three (3) years office experience in a clinical setting
One (1) year experience in a leadership role in a clinical setting
Associates degree in business or related field
Considers compassionate, skillful patient care a top priority
Desire to develop and communicate best practices and an improved patient experience
Takes ownership for personal and team growth and commitment to patient care
A change agent with the ability to collaborate with a wide range of stakeholders

Responsibilities

Assume role of receptionist on a regularly scheduled basis
Ensure all persons are received in a professional and courteous manner
Produce reports on appointment patterns/trends and recommend improvements
Interview, hire and lead staff, acting as a role model for established standards
Review and approve PTO requests, manage/input staff schedules, and address absences