Manager Real Time Captioning & Notetaking Services
About The Position
Oversees the day-to-day operation of Real-Time Captioning services by managing the access service needs of deaf and hard of hearing students to support academic/non-academic requests. Balances demand for service provision with staff resources, and communicates information to staff, students and others as needed. Directs and supervises the work of a team of captionists. Provides leadership and guidance and manages HR and employee relations matters. Partners with colleagues to oversee department committees and work groups tasked with developing and implementing plans to best support work practices. Works collaboratively with team leadership to evaluate equipment, software, and work procedures, and coordinate methods to improve services. Directs the provision of resources allocated to online learning, and oversees the budget for such services. Assists in managing the department’s budget and payroll. Other duties as assigned.
Requirements
- Knowledge of employee management and supervision
- Knowledge of American Sign Language (ASL) and Deaf culture
- Skill in captioning in a university setting, including high profile settings
- Skill in the use of computers/technology systems, with strong skills in hardware/software
- Ability to manage multiple projects simultaneously
- Ability to establish and maintain effective working relationships
- Bachelor's degree in related field
- 5 years of relevant experience
- 2 years of supervisory experience
- Equivalent combination of experience and education may be considered
- Eligible to work in the United States
Responsibilities
- Oversees the day-to-day operation of Real-Time Captioning services
- Manages the access service needs of deaf and hard of hearing students
- Balances demand for service provision with staff resources
- Communicates information to staff, students and others
- Directs and supervises the work of a team of captionists
- Provides leadership and guidance
- Manages HR and employee relations matters
- Partners with colleagues to oversee department committees and work groups
- Works collaboratively with team leadership to evaluate equipment, software, and work procedures
- Coordinates methods to improve services
- Directs the provision of resources allocated to online learning
- Oversees the budget for such services
- Assists in managing the department’s budget and payroll
- Explores real-time captioning for student classroom use and ADA compliant captioning softwares
Benefits
- Pay Transparency Act compliance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
