Manager, Real Estate Services
About The Position
The Real Estate Services (RES) team supplies multiple services to Mastercard’s core business - real estate transactions (acquisition, leasing, and disposition), workplace strategies, facilities management, capital project management, lease administration, workplace safety, data center management, environmental sustainability, and physical climate risk. These competencies are conducted through global alignment, proactively planning / execution, and optimization of enterprise’s occupancy needs to ensure best in class quality of services and continuous improvement. This role will drive our North America customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Requirements
- Must be fluent in English (verbal and written).
- Thorough understanding capacity planning, facilities management, project, and transaction management principles / concepts.
- Proven understanding and management experience within North America on a regional multi-office basis.
- Effective communicator comfortable engaging all levels of management.
- Ability to meaningfully collaborate with executive leadership to present business cases, financials, and design concepts effectively.
- Strong understanding of outsourcing in corporate real estate and supplier partner management concepts, with special emphasis on adoption of global outsourcing models.
- Strong people skills, with proven ability to build rapport with internal / external stakeholders to educate and guide them through strategic RES standards and initiatives.
- Strategic thinker with strong analytical skills and ability to provide thought leadership.
- Exceptional verbal, written, and presentation skills.
- Ability to work independently and with cross-functional / multi-cultural teams.
- Regional travel as needed.
Nice To Haves
- Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g., LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any / all discipline will be given preference.
Responsibilities
- Work with the Director of Real Estate Services to develop real estate leasing / disposition strategies and implementation plans to manage business growth, improve workplace quality, drive cost savings, and optimize the real estate portfolio in Mastercard’s New York City office.
- Manage internal and external stakeholders across multiple geographies to drive portfolio performance and operational excellence.
- Develop and nurture relationships with local leaders and business units to implement workplace management policies, processes, and best practices aligned with global service standards.
- Collaborate with RES global services providers including facilities management, engineering, food services, and mail services to achieve set goals as well as ensure their onsite teams perform optimally and track operational efficiencies.
- Serve as the primary point of contact for landlord and property management relationships, upholding local law and building standards in day-to-day building operations.
- Collaborate with Capital Projects teams to support the execution of high-visibility workplace initiatives, ensuring timely stakeholder communications and regular project updates.
- Partner cross-functionally with Workplace Experience, Communications, Meeting & Travel Services, Physical Security, and Technology teams to ensure alignment on Real Estate Services initiatives.
- Represent and advocate for RES function in all regional leadership meetings.
- Oversee capacity and space planning competencies to establish clear business needs.
- Partner with Environmental Sustainability team to ensure green lease, design, and building standards are fully integrated across the intended portfolio.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
