Manager, Real Estate Originations

USAA•Phoenix, AZ

9h•$69,920 - $125,850•Hybrid

About The Position

As a dedicated Manager, Real Estate, you will be responsible for leading a Mortgage Loan Origination team that delivers exceptional member experiences through an omnichannel approach. You will ensure the team remains compliant in all daily interactions and be accountable for achieving bank and enterprise goals through relationship management, member sales and retention, and operational effectiveness. You will also ensure the team adheres to established quality standards for all loan applications. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of our Phoenix, AZ office. Relocation assistance is not available for this position.

Requirements

Bachelor's degree OR 4 years of relevant education and/or experience.
6 years experience in Real Estate Lending within a financial services organization.
2 or more years of supervisory or management experience required
Strong mortgage sales experience or relevant customer service experience within a financial services organization.
Strong product knowledge; to include VA, Conventional and Non-Conforming Jumbo products.
Knowledge of mortgage loan GSE's, such as Fannie Mae, Freddie Mac, and VA.
Obtain and maintain NMLS license within three months of entering the role.

Nice To Haves

5+ years sales and/or high-volume contact center experience
US military experience gained through military service or gained as a military spouse / domestic partner

Responsibilities

Accountable for business results for maximum product goal attainment to meet Real Estate Mortgage performance objectives with a strong focus on sales behavior.
Responsible for a mortgage loan originations team that adheres to quality standards such as analyzing credit reports, and income & asset documents, as well as general ways to structure a loan.
Resolves complex issues and escalations to meet or exceed member satisfaction goals.
Maintains strong knowledge on Fannie Mae, Freddie Mac, VA and guidelines, while communicating with our members and vendors to promptly resolve complex/escalate issues.
Executes operating procedures and proactively identifies opportunities to improve operational effectiveness such as improved customer service and enhanced internal efficiencies.
Coordinates the resolution of complex, operational real estate mortgage related issues. Maintains current knowledge of changes in regulations, and the industry that may impact operations.
May serve in special projects or initiatives.
Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.