Manager, Quality

Sanford Health•Beaver Dam, WI

14d•Onsite

About The Position

Provide leadership and direction for the quality management service to assure the provision of cost effective quality improvement services that are consistent with the vision and mission of the organization. This role requires thorough knowledge of patient care delivery principles, patient care standards, and quality improvement principles. Familiarity with the electronic medical record (EMR) and clinical performance management systems (CPMS) is necessary. The manager will maintain quality net security access for applicable Sanford facilities for data submission, make data-driven decisions, and deal effectively with staff, providers, leadership, and regulatory agencies. The position involves managing the review of performance assessment results, recommending process improvements, implementing performance improvement policies, and training employees. Knowledge of quality management methods, tools, and techniques is essential, as is the ability to foster an environment that meets organizational quality goals. The role also includes assisting with budget information, understanding talent management components, training new and existing staff, and educating others on healthcare practice regulations. Collaboration in measuring employee performance, practicing positive collaboration, and converting difficult interactions into productive ones are key. The manager will act as a subject matter expert and mentor, dedicating additional time to Sanford patient safety strategies and culture (SAFE leader trainer, coach trainer, new staff trainer, huddle board lead, etc.) and participating in other development programming.

Requirements

Bachelor's degree in business administration, nursing or other healthcare related discipline required.
Minimum of five years’ experience in quality, patient safety, accreditation, infection prevention and/or process improvement works required.
If a licensed registered nurse (RN), currently hold an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Obtains and subsequently maintains required department specific competencies and certifications.
Thorough knowledge of patient care delivery principles, patient care standards, and quality improvement principles.
Demonstrates a familiarity with the electronic medical record (EMR).
Thorough knowledge of clinical performance management systems (CPMS).
Ability to collect and organize detailed information.
Ability to demonstrate interpersonal skills, such as interacting effectively with other health care professionals, physicians, upper-level management, regulatory agency staff, and the general public.
Obtains strong communication, facilitation, and presentation skills.

Nice To Haves

Master's degree preferred.
If degree is in nursing, graduate from a nationally accredited nursing program preferred, including, but not limited to, Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Graduate from a nationally accredited nursing program strongly preferred, including, but not limited to, Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Prior history in leadership/management is preferred.
Lean Six Sigma Black Belt or Certified Professional in Healthcare Quality (CPHQ) or equivalent preferred.

Responsibilities

Provide leadership and direction for the quality management service.
Assure the provision of cost effective quality improvement services consistent with the organization's vision and mission.
Maintain quality net security access for applicable Sanford facilities for data submission.
Make data-driven, independent, and timely decisions.
Deal effectively with frontline staff, providers, leadership, and regulatory agencies.
Manage the process of reviewing results of performance assessments and recommend process improvements.
Implement established performance improvement policies and train employees on these policies.
Create and support an environment that meets the quality goals of the organization.
Assist with providing feedback in the collection and preparation of required budget information.
Generate consistent approaches for hiring, selection, retaining, and leveraging talent across the department.
Assist in the training of new staff members and the development of existing staff members.
Train others on main considerations and issues related to laws and regulations in the implementation of healthcare practices.
Collaborate and actively participate in measuring employee performance.
Practice positive collaboration and convert difficult interactions into productive ones.
Seek opportunities to help others learn as a teacher, coach, and mentor.
Dedicate additional time towards Sanford patient safety strategies and culture (SAFE leader trainer, coach trainer, new staff trainer, huddle board lead, etc.).
Participate in other development programming.