Manager - Quality

ProAmpac•Fort Worth, TX

31d

About The Position

The Manager - Quality is responsible for overseeing the programs and activities of the quality department. This role works in conjunction with Organizational Quality leadership and Manufacturing Management to ensure all manufacturing and Quality Assurance procedures are being performed and all metrics are on target. The position involves personnel management, including hiring, termination, and performance goal setting, as well as ensuring quality personnel are adequately trained. The Manager - Quality participates in the development, implementation, and administration of quality specifications and systems. Key responsibilities include monitoring and reporting on progress against metrics and goals, visiting customers and suppliers as needed, and managing all activities related to internal and external audits. Additionally, the role manages the customer complaint and reject process to ensure accurate root cause analysis, timely responses, and effective implementation of corrective actions. The Manager - Quality monitors site quality and food safety metrics, develops counter measures, and collaborates with manufacturing to ensure product conformance through documented process monitoring and control methods. Other duties as assigned.

Requirements

Experience in managing quality departments.
Knowledge of manufacturing and Quality Assurance procedures.
Ability to set performance goals and ensure personnel training.
Experience in developing, implementing, and administering quality specifications and systems.
Skills in monitoring and reporting on metrics and goals.
Experience in managing customer complaints and reject processes.
Ability to perform root cause analysis and implement corrective actions.
Knowledge of site quality and food safety metrics.
Experience working with manufacturing to ensure product conformance.
Familiarity with process monitoring and process controls methods.

Nice To Haves

Willingness to visit customers and suppliers.
Experience with internal and external audits.

Responsibilities

Manage programs and activities of the quality department.
Ensure all manufacturing and Quality Assurance procedures are being performed and all metrics are on target.
Responsible for personnel activities including hiring, termination, performance goals setting, and ensuring that all quality personnel are trained.
Participate in the development, implementation and administration of quality specifications and systems.
Monitor and report on progress against metrics and goals.
Visit customers and suppliers when necessary.
Responsible for all activities associated with internal and external audits.
Manage customer complaint and reject process to ensure accurate root cause analysis, timely response, and determination and implementation of corrective actions.
Monitor site quality and food safety metrics and develop counter measures as needed.
Work with manufacturing to ensure product conformance through documented process monitoring and process controls methods.
Perform all other duties as assigned.