Manager, Quality Operations Engineer

Misfits Market•Hanover, MD

23h•Onsite

About The Position

Misfits Market is seeking a hands-on, data-driven Quality Engineer to join our Fulfillment Center team. Reporting directly to the Head of Quality and Safety, you will serve as the "boots on the ground" voice of quality within the warehouse. This is not a desk job!!! You will be an active presence on the warehouse floor, bridging the gap between high-level quality strategy and daily operations. You will drive continuous improvement projects, analyze defect data to identify trends, and act as a cultural change agent, empowering our teams to take ownership of quality and safety.

Requirements

Bachelor’s degree in Engineering (Industrial, Mechanical, Manufacturing), Food Science, Supply Chain, or a related technical field.
2–5 years of experience in a Quality Assurance, Continuous Improvement, or Process Engineering role within a manufacturing, food production, or high-volume fulfillment environment.
Strong proficiency in Data Analysis and Statistical Process Control.
Experience with Project Management methodologies.
Knowledge of Lean Six Sigma principles (Green Belt is a plus).
Familiarity with FDA, USDA-AMS & FSIS, GFSI, FSMA regulations, HACCP Certified, and SQF Practitioner Certified.
Exceptional communication skills—ability to translate technical quality concepts into clear instructions for warehouse associates.
Ability to spend 50% of time on the warehouse floor in cold environments (36°F and below).

Nice To Haves

Experience implementing or maintaining SQF, BRC, or ISO 9001 systems.
Spanish language proficiency.

Responsibilities

Spend significant time on the warehouse floor auditing picking, packing, and shipping processes to ensure every outbound package meets our "Perfect Box" standard.
Investigate internal errors (picking mistakes, damaged goods) and external customer complaints. Perform root cause analysis to prevent these issues at the source.
Partner with Inbound and Inventory Control teams to monitor the freshness and condition of incoming produce and shelf-stable goods, establishing clear acceptance/rejection criteria.
Lead specific CAPA (Corrective and Preventive Action) projects. Identify bottlenecks or high-risk areas in the fulfillment line and design engineering solutions to mitigate them.
Draft, review, and update Standard Operating Procedures (SOPs) and Work Instructions. Ensure these are not just written but understood and practiced by floor associates.
Act as the subject matter expert in the deployment of SOPs and problem solving disciplines.
Act as the project lead for new quality initiatives, test methods, validation activities, ensuring timelines are met, and stakeholders (Operations, Merchandining, Logistics) are aligned.
Utilize statistical methods (SPC, Pareto charts, trend analysis) to interpret quality data. Move us from "reacting to errors" to "predicting and preventing" them.
Create weekly and monthly quality dashboards for leadership, highlighting scrap rates, error rates, and customer satisfaction metrics.
Use data to influence operational decisions—proving when a process change is necessary based on hard evidence.
Maintain strict adherence to GMPs (Good Manufacturing Practices) and sanitation standards within the warehouse.
Assist in maintaining the site’s Food Safety and Safety Plans. While SQF certification experience is preferred, you will help prepare the facility for third-party audits and regulatory inspection readiness.
Ensure that quality never comes at the expense of safety. Champion a culture where food safety is everyone’s responsibility.