Manager, Quality Assurance

BITCO Insurance Companies•Davenport, IA

57d•Onsite

About The Position

The Manager, QA is responsible for managing the Quality Assurance (QA) test teams to ensure release quality for all production releases. This role requires a deep understanding of software development lifecycle, testing methodologies and metrics, business functionality, and quality assurance best practices. This position will work closely with cross-functional teams, including internal/external development, Digital Solutions, and the business to identify and resolve quality issues, implement process improvements, and ensure our production releases meet or exceed expectations. This role involves mentoring and developing team members, setting performance goals, and ensuring the global QA teams are aligned with overall department objectives and timelines. The QA Manager will be responsible for defining and implementing appropriate test harnesses, maintaining process metrics, reporting on the quality of our releases while ensuring compliance with industry standards and regulations.

Requirements

5+ years of experience in software quality assurance
3+ years of experience in a leadership or management role; proven track record managing QA and/or UAT teams, developing and executing test plans, and driving continuous improvement initiatives
Strong experience of executing IT testing (System Test, SIT, Load, Performance, etc.) in complex (i.e., multi-project, multi-system) environments and aligned to multiple delivery methodologies (e.g. Waterfall and Agile) including the full defect management lifecycle
Interest and experience with AI tooling, agent creation and management, security, and validation
Experience with test automation tools and frameworks
Knowledge of quality assurance, quality improvement, and user acceptance tools, technologies and methodologies
In depth understanding of the full Software Delivery Lifecycle (Waterfall, Agile, and Scrum methodologies)
Knowledge of industry standards and regulations
Strong attention to detail and commitment to quality; excellent problem-solving and analytical skills
Strong communication and interpersonal skills; ability to work effectively with all levels of the organization
Ability to work effectively in a fast-paced, dynamic environment.
Ability to mentor and develop team members effectively
Strong organizational and time management skills

Nice To Haves

Bachelor's degree in Computer Science, Engineering, or related field preferred

Responsibilities

Manages a dispersed team of Quality Engineers responsible for validating, automating, measuring, and managing testing across all production releases, including the quality, quantity, and timeliness of work produced
Lead the practice implementation and adoption of formal functional (unit, integration, system, regression, end-to-end) and non-functional (performance, scalability, security) testing and metrics
Maintains hands-on credibility across code reviews, test designs, debugging, internal tools, frameworks, and industry platforms
Establishes Quality Assurance testing development, execution, and monitoring frameworks, methodologies, processes, procedures
Introduce and mature industry standard metrics such as defect rate, automation coverage, regression cycle time, release quality, mean-time-to detect/recover across all phases of testing
Manage cross-team dependencies and proactively identify quality, schedule, resource risks across multiple releases and develop mitigation plans
Leads the selection and procurement process of an industry standard testing framework utilized across multiple geographically dispersed teams
Provides end-to-end test support across multiple technology platforms including SaaS, API integrations, in-house developed apps,
Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department
Develop AI skills/agents for QA testing based on requirement analysis to drive test case generation, test data generation, log analysis, defect triage, root cause analysis, regression selection, and test reporting
Integrate automation and AI outputs with test management systems, dashboards, ticketing systems, and release processes
Leads the preparation and delivery of communication plans to educate staff regarding proper and effective testing and validation methodologies and practices
Plans and coordinates the workloads of both internal test teams and external test partner resources (on/off/near shore)
Collaborates closely with colleagues (Project Managers, Business Analysts, Architects, Operations staff, and others) along with business stakeholders to ensure required outcomes are achieved
Provides effective management of the testing teams and their progress ensuring business requirements are always met
Consistently demonstrates critical thinking, analytical, decision making, problem solving, planning and priority setting skills
Ensure compliance with industry standards and regulations and define software development lifecycle (SDLC) requirements
Drive continuous improvement initiatives within the test teams
As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, values, and culture
All other functions and duties as assigned