Manager, Quality Assurance-Cibola

Core Civic•Milan, NM

49d•$65,000 - $75,000

About The Position

The Manager, Quality Assurance manages facility quality assurance activities, including audits, inspections, data gathering and analysis, reporting, training, and communication. The role develops, reviews, edits, and oversees implementation of facility policies, procedures, and corrective action plans based on operational data, while ensuring ongoing compliance with company policies, contractual requirements, and applicable accreditation standards. The manager works with facility leadership, department managers, the FSC, and contracting agencies to formulate, revise, and implement policies and procedures and maintain consistent communication with contracting agencies. The role evaluates facility operations and maintenance and recommends improvements to organizational efficiency and the quality of security, operations, services, programs, and budget. It supports department heads in developing and validating corrective action plans that address root causes and produce effective actions. The position conducts regular inspections to ensure ACA audit readiness and maintains facility ACA files. It advises department heads on quality assurance matters, provides guidance on best practices, and maintains required operational records and reports. The manager also collaborates with FSC Legal on lawsuits, provides relevant facility records, and may attend court or administrative hearings. The position exercises a high degree of independence and sound judgment. It may supervise and train Quality Assurance department staff and coordinate and review their work. Domestic U.S. travel may be required.

Requirements

Bachelor's degree from an accredited college or university in criminal justice, corrections, social or behavioral science, quality assurance, business administration, or a related field, or additional relevant experience substituted year-for-year for the education requirement.
Two years of experience in corrections, quality assurance, accreditation, or a related field.
Excellent written communication skills and analytical ability.
Proficiency in Microsoft Office applications or similar software applications.
Valid driver's license.
Must be at least 18 years of age.

Responsibilities

Manage facility Quality Assurance activities, including audits, inspections, data gathering and analysis, reporting, training, and communication.
Collaborate with facility management, department managers, FSC, and contracting agencies to formulate, revise, and implement policies and procedures consistent with company policies, accreditation standards, and contractual requirements.
Build working relationships with contracting agencies and ensure consistent communication between the facility and those agencies.
Conduct audits and inspections of facility operations and maintenance and recommend improvements to efficiency and quality across organization, security, operations, services, programs, and budget.
Coordinate and assist department heads with developing, reviewing, implementing, and validating corrective action plans to address root causes and ensure effective corrective actions.
Conduct regular inspections to maintain ACA audit readiness and collect, prepare, review, and maintain facility ACA files.
Collaborate with facility department heads on Quality Assurance inquiries and advise on best practices using experience, data, contractual standards, and company guidance.
Compile, prepare, and maintain required standard operating records and reports; review staff-produced reports and records and process documents in a timely manner.
Collaborate with FSC Legal to review and respond to lawsuits, provide related facility records, and attend court or administrative hearings as necessary.
Use company and facility policies and procedures to make decisions while exercising independent judgment and professional administrative skill.
May supervise and train Quality Assurance department staff; direct, coordinate, and review work assignments.
Travel domestically within the U.S. as required.