Manager, Quality Assurance

Cleveland Headquarters Office•Highland Heights, OH

About The Position

Quality Assurance Manager The Quality Assurance Manager oversees the complete and thorough testing of Entuity’s Network Analytics software solutions, across all supported platforms, to ensure they meet or exceed Entuity’s quality standards and are suitable for public release; in accordance with the company’s product roadmap and in line with Entuity’s Software Development Life Cycle (SDLC).

Requirements

Minimum of 3 years’ solid experience as a Quality Assurance manager, testing multiple projects / products simultaneously, as well as a strong technical background in software testing and/or development, to be eligible for this position.
Team Management skills.
Project Planning / Management skills.
Excellent verbal and written skills.
Confidence balanced with diplomacy.
Self-motivated and quick learner.
Ability to move forward, when faced with ambiguity.
Commitment to strive for quality products.
Demonstrate good personal time management, and a consistent ability to meet project objectives and deadlines.
Consistently demonstrate a solid attention to detail and areas of improvement.
Having an analytical and structured approach to problem solving.
Be able to break complex problems into tasks.
Be able to clearly communicate complex problems / solutions to other colleagues.
Solid Linux and Windows experience.
Scripting/Programming experience (ideally Python and/or Java).
Base level understanding of web technologies (HTML, CSS).
Good knowledge of networking protocols (TCP/IP, Routing/switching protocols, Security).
Be able to provide accurate estimate timescales for task completion.

Nice To Haves

ISTQB foundation certification.
General understanding of network management.
Familiarity with network tools (Wireshark, traceroute, GNS3, FTP/SCP).
Experience with UI automation (Selenium).
Knowledge of database technology (MySQL, MariaDB).
Familiarity with one or more advanced network technologies (e.g. SNMP, QoS, Flow, IP SLA, LDAP, Encryption).
Virtual machine and hypervisor administration (VMWare, Oracle Virtual Box).
Empathy for usability.
N/A

Responsibilities

Work with CTO, Product Management and Development Manager to understand the company’s product strategy and roadmap.
Acquire a thorough understanding of, and comply with, Entuity’s software development life cycle and its associated processes.
Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
Work with the QA team to put together a detailed test plan to ensure thorough coverage of all features and enhancements outlined in the product roadmap, and any others being developed by the development team.
In additional to testing new features/enhancements, ensure appropriate levels of regression testing, upgrade testing, performance testing, scalability tested take place for each release.
Coordinate and manage the QA team in order to execute the test plan, incorporating regular communication with all team members to ensure resources stay on track, and any issues and/or deviations are identified and dealt with as early as possible, and blockages removed.
Ensure all required test facilities are available and ready, in order to provide timely and thorough test coverage, according to test plans / test cases.
Organize and drive the review and translation of the functional specification (or use cases from Product Management) into a thorough set of test cases, and document as appropriate using the QTest system.
Provide line management for the QA team covering hiring, training, and performance management of staff, as well as general day-to-day tasks/issues.
Oversee the continuous update of the test case management system (QTest), to ensure complete, thorough and up to date set of test cases exist for the company’s product(s).
Drive the continued expansion of the test automation suite using the QA team to provide integration, feature-level, and system-level test scripts, as appropriate.
Keep on top of all outstanding defects, and ensure they are assigned sensible priorities, relative to each other and to other commitment, with input from the Development Manager, Product Manager and Support.
Work with the Development Manager and Technical Author(s) to ensure thorough coverage and formal review of technical user documentation, for each release.
Promote and encourage compliance with the SDLC. Create and maintain procedures to monitor compliance within the QA team, and manage deviations accordingly.
Provide ongoing line management of the QA team within development, including regular performance reviews, disciplinary reviews (if necessary), hiring of new staff, and general day-to-day people management.
Act as a mentor to team members.
Coordinate configuration and maintenance of the Entuity test lab, and all networking equipment contained within it, to support the various scenarios under test.
Coordinate configuration and maintenance of the Entuity test servers.
Provide regular (weekly) status updates to the CTO.
Other duties as assigned.