Manager - Quality Assurance/Quality Control - SATCOM Manufacturing

Communications & Power Industries (CPI)•Plano, TX

5h•Hybrid

About The Position

The Quality Manager leads and advances the Quality Management System across our North Texas (Kilgore, Plano, Irving) multi-campus manufacturing sites and the incumbent can be based in Kilgore or Plano. This role ensures compliance with ISO 9000 standards and customer/regulatory requirements while driving operational quality performance as the organization scales production. The position operates with high visibility to senior leadership and directly influences customer satisfaction, operational execution, and production scalability. This role requires both strategic leadership and hands-on execution, including customer-facing responsibilities, audit ownership, and structured Root Cause Corrective Action (RCCA) deployment. This position directly impacts operational performance, customer satisfaction, and the organization’s ability to scale production. The Quality Manager operates with senior leadership visibility and plays a critical role in strengthening quality systems, improving process discipline, and enabling sustainable growth.

Requirements

Bachelor’s degree in Engineering, Quality, or related field (or equivalent experience)
5–10+ years of quality experience in aerospace, defense, or regulated manufacturing
Prior leadership experience with direct reports
Strong knowledge of ISO 9000 (AS9100 preferred)
Experience leading customer and regulatory audits
Demonstrated success with RCCA/CAPA and structured problem solving
Ability to operate in both strategic and hands-on capacities

Nice To Haves

Multi-site manufacturing experience
Background in fabrication, composites, assembly, and test environments
Proficiency with quality and analytics tools (Excel, Minitab, Power BI)
Strong customer-facing communication skills

Responsibilities

Maintain and improve the Quality Management System aligned with ISO 9000 standards
Own full audit lifecycle (internal, customer, regulatory), including readiness, execution, and closure of findings
Lead RCCA/CAPA activities to address internal and external quality issues
Partner with operations across machining, welding, composites, assembly, integration, and testing
Drive use of PFMEA, Control Plans, 8D, and SPC to improve process capability
Serve as the primary quality representative to customers, including leading audits, business reviews, and high-visibility issue resolution
Manage customer complaints with timely, data-driven responses
Drive supplier corrective actions and monitor supplier performance
Define and drive KPIs such as PPM, COPQ, yield, and audit performance to enable data-driven decision making
Establish reporting cadence and dashboards to provide visibility to leadership and operations
Use trend analysis to prioritize corrective actions and continuous improvement initiatives
Support production scale-up through process standardization and variation reduction
Lead and develop a distributed team of Quality Engineers and Inspectors
Build capability in structured problem solving and quality methodologies
Promote accountability and continuous improvement culture