Manager, Quality Assurance (Credit Risk)

First Technology Federal Credit Union • Marlborough, MA

12d • Hybrid

About The Position

This role leads a critical function responsible for ensuring the organization’s risk appetite is being translated appropriately and consistently. This position oversees a team of specialized analysts who conduct post-execution reviews of operational decisions to verify their soundness, provide a credible challenge to first-line activities, and manage a collaborative rebuttal process that ensures accuracy, fairness, and transparency in final reporting.

Requirements

• 5+ years of experience in enterprise risk governance, and post-execution review
• Minimum one-year experience as a people leader
• Expertise in consumer credit underwriting (mortgage, auto, credit card, or personal loans) with a deep understanding of the credit lifecycle, from originations through collections and recovery
• Knowledge of consumer-specific regulations
• Familiarity with consumer collateral valuation methods
• Ability to interpret consumer credit scores, roll-rates, vintage performance data, and familiarity with basic statistical concepts, such as sampling
• Strong interpersonal skills to navigate the rebuttal process with business units while maintaining the independence of the Second Line

Nice To Haves

• advanced degree preferred

Responsibilities

• Develop and execute a quality assurance review plan.
• Supervise detailed reviews to verify compliance with policies, and quality of associated rationale.
• Supervise the detailed review of judgmental decisions in business area.
• Act as the primary point of escalation for disagreements, providing objective adjudication on decisions.
• Facilitate the rebuttal process by sharing preliminary findings with key stakeholders, allowing them to challenge findings or provide missing information.
• Synthesize findings into monthly quality reports for Senior Leadership.
• Identify weaknesses and collaborate across teams to recommend specific updates to policies or training programs.
• Mentor and develop a team, ensuring consistency in standards and technical proficiency across the department.

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees