Manager, Quality Assurance (Automation Management)

CAA Club Group • Markham, ON

1d • Hybrid

About The Position

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Requirements

• Bachelor’s degree preferably in engineering, computer science, or related practice
• Minimum of 8 years progressive work experience in information technology
• Minimum of 5 years of experience in applications testing, quality assurance, quality engineering, performance testing and environment management
• Minimum of 2 years of people leadership, project management and delivery experience
• Experience with both functional and non-functional (load, performance, failure, etc.) test design & execution
• Strong understanding of Software Development Lifecycle and Agile Scrum development methodology and in leading Agile Scrum QA teams
• Understanding of enterprise DevOps
• Strong understanding of non-functional behaviors that include performance, scalability / resource utilization, resiliency & security, high availability
• Experience leading test automation programs desired
• Knowledge and experience with testing & automation tools
• Knowledge and experience in DevOps, SQL, O/S troubleshooting and tooling (Jira, Confluence, LoadRunner, Selenium, Ranorex, Jenkins) desired
• Experience managing key vendor relationships with demonstrated benefits to the business through strong relationship management
• Demonstrated focus on continuous improvement and quality in IT delivery, support and compliance
• Excellent written, oral, and interpersonal communication skills
• Ability to present ideas in business-friendly and user-friendly language

Nice To Haves

• Certification in top automation tools and courses an asset
• Project Management certification an asset

Responsibilities

• Drive the implementation, growth and adoption of test automation across enterprise
• Drive an Automation First mandate in all phases of testing
• Define and improve quality engineering and automation policies and procedures
• Design, measure, report, and continuously improve automation and system performance metrics
• Experience managing capital and operational budgets, with proven cost management achievements
• Collaborate with functional and development teams to develop performance engineering discipline and lead performance testing effort across lines of business
• Support the team to manage the various environments required for testing and production launches for program and projects across Insurance companies
• Support the release planning leads to diligently manage intake and collaborate with stakeholders to plan deployments
• Design systems to support continuous delivery and adapt test environment management to support on-demand, self-service automation
• Develop technology roadmap for automation, performance testing and release management tools
• Partner with system and business leaders to understand their quality needs and incorporate that into roadmap
• Coach and mentor team members to enable them to excel in their roles and support engagement activities

Benefits

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager