Manager, QA & Compliance

Alertus Technologies•Baltimore, MD

9d•Onsite

About The Position

Our Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations. The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams. This is an office based role and requires reporting to our HQ in Baltimore daily.

Requirements

Experience developing and maintaining test suites for hardware and software products and supporting a detailed reporting structure
In-depth knowledge of relevant industry standards and regulations
Experience leading and managing small teams focused on QA related activities
Experience collecting and investigating customer data for potential issues
Ability to organize data to look for long term product trends
Experience with Salesforce CRM or similar tool suite
Excellent problem-solving skills and attention to detail
Strong verbal and written communication skills
Ability to travel on occasion
Bachelor’s degree in a Technology field or equivalent experience
5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry.
Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management is a plus

Nice To Haves

Experience testing hardware and software products independently and together as part of a larger system
Experience holding a previous position on a quality team and/or familiarity with regulatory standards
Experience with the application, documentation, and testing of administrative, technical, and physical security controls
Security+, CSSP, or CISSP certification

Responsibilities

Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to company, industry, and regulatory requirements.
Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks.
Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations.
Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements.
Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes.
Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization.
Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks.
Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies.
Work side by side with other QA team members to actively test products using a suite of manual and automated test procedures.
Evolve test strategies and processes to accommodate new product developments and reduce potential for test escapes.
Collect and review data from fielded products.
Work closely with the Product Development team members to investigate potential product issues.
Other duties as assigned.