Manager Psychosocial Services

Pikes Peak Hospice and Palliative Care • Colorado Springs, CO

9d • Onsite

About The Position

Pikes Peak Hospice & Palliative Care, named one of The Gazette’s Best Workplaces of 2025, is a trusted leader in compassionate end-of-life care. Our dedicated professionals provide exceptional support to every patient and family, and they stay because of our supportive culture, high clinical standards, and meaningful connections throughout the organization and community. Pikes Peak Hospice & Palliative Care has an immediate opening for a Manager Psychosocial Services.

Requirements

• Master’s Degree in Social Work, Counseling, Psychology, Divinity or related discipline.
• One to three years of experience as a counselor, social worker or chaplain in a medical or mental-health setting (preferably home care or hospice); one year management experience.
• Valid Colorado Driver’s License and auto insurance.

Nice To Haves

• Colorado license in Professional Counseling or Clinical Social Work preferred.

Responsibilities

• Oversees psychosocial team members, bereavement services and volunteer services.
• Positively impacts regulatory compliance, quality scores, and ADC growth.
• Collaborates with business development and clinical operations leadership to align on initiatives and programs that will achieve desired results.
• Compiles and analyzes data and recommends plans for improvement.
• Ensures continuity of care between direct care and bereavement services, while managing the psychosocial team including Social Workers, Chaplains, Volunteers, and other supportive services that may be affiliate specific.
• Facilitates grief support groups and community outreach programs, ensuring the holistic integration of volunteer and psychosocial support in hospice and palliative care.
• Works closely with other leaders to advance the organization’s mission and to elevate brand awareness through community presence and engagement.
• Manages bereavement services for hospice families, ensuring timely completion of assessments and care plans per Medicare Conditions of Participation (COPs).
• Oversees bereavement programs, including community counseling, support groups, and educational initiatives for team members, volunteers, and the community.
• Designs programs that differentiate the organization in the community and add value to the people and referral partners we serve.
• Ensures compliance with policies, HIPAA, and DORA regulations to maintain care quality and consistency with hospice and palliative care mission.
• Coordinates and delivers orientation and ongoing learning and development of chaplains, social workers, counselors, volunteers and volunteer dept. team members.
• Monitors caseloads, productivity and maintains appropriate staffing levels.
• Cultivates community relationships; develops new bereavement programs based on community needs in alignment with Business Development and Operations.
• Provides grief counseling and facilitates support groups when needed.
• Participates in quality improvement programs (QAPI) and ensures team adherence to quality standards like CAHPS and HIS.
• Oversees patient services by psychosocial team (Social Workers, Chaplains, Counselors, Music Therapists, and volunteers) and manages team productivity.
• Ensures accuracy and timeliness of EMR documentation to reflect patient and family needs.
• Manages team’s workload, ensures appropriate patient-to-staff ratios, and optimizes resource use.
• Attends and coordinates care meetings (IDT/IDG, patient conferences).
• Resolves patient and client complaints through evaluation and corrective action.
• Ensures compliance with regulatory agencies, participating in surveys and acting as liaison with surveyors.
• Collaborates with finance to ensure accurate, timely billing.
• Works with Clinical Managers to support teams and ensure compliance with hospice conditions of participation.

Benefits

• Two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following 30 days of employment
• Extensive Paid Time Off (PTO/Vacation Pay/Sick pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager