Manager - Provider Relations
About The Position
We’re a group of talented, driven professionals who strive every day to improve the lives of our clients, our providers and the ultimate stakeholders – the injured workers. We offer an exciting workplace environment plus competitive salaries and benefits. What makes us stand out? It’s the people, the culture we foster and the opportunity to learn and to grow. The primary role of the Manager of Provider Relations is to lead the team to build and maintain strong relationships with our provider network and ensure compliance with the company's Policies and Procedures. This manager position is responsible for the Provider Specialists – Inbound, Credentialing Specialist teams as well any other team that falls under the Network Management. Proactively, the Manager should respond to changing trends to identify areas of opportunity to increase the efficiencies of our department processes and optimize network retention. This individual will become a subject matter expert in all areas relevant to our providers once they become part of the network. In this role, the individual will be expected to provide support to team members and Supervisors in order to help them achieve their goals. The Manager is expected to utilize a variety of reporting tools in order to measure individual, team, and network performance. In this role, individuals will be expected to perform coaching and performance management tasks to ensure their team performs at their best.
Requirements
- Strong leadership and coaching skills
- Flexibility to manage multiple high priority tasks
- Supporting and developing projects that impact the department and the business
- Solid communication skills
- Working knowledge of MIDAS
- Proficiency with MS Office Products, advanced Excel knowledge required
- Analytical and results driven
- Understanding of HIPAA policies and procedures
Responsibilities
- Manage daily operations of assigned teams
- Assist Leadership with developing objectives for the team's day–to- day activities.
- Oversight of SLAs reporting responsibilities. Working with the leaders to ensure we are not only meeting but exceeding department's goals.
- Coach and mentor teams
- Identify trends through the compilation and analysis of data
- Propose solutions and enhancements to areas of opportunity
- Report findings and escalate issues to leadership and other stakeholders
- Present professional communications around results achieved and areas for improvement
- Create and utilize control and status reports utilizing MIDAS and other ad hoc reporting to monitor Network Management for all teams reporting to Manager
- Perform evaluations and provide regular feedback on individual performance
- Assist with conducting effective resource planning to maximize productivity including but not limited to people and technology resources.
- Oversight of all new hires, completion of paperwork for new hires, terminations, promotions and separations.
- Continuously update job knowledge by participating in educational opportunities; reading professional publications and maintaining personal networks
- Ensure confidentiality of all patient accounts by following HIPAA guidelines
- Perform other duties as assigned
Benefits
- Medical, Dental and Vision insurance
- Company paid Life & Disability Insurance
- Flexible Spending Accounts
- 401(k) with employer contribution
- Generous Paid Time-Off policies
- Employee Assistance Program
- Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
