Manager, ProServices
About The Position
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. The Manager, ProServices, will support installation process improvement efforts, maintain close coordination with ongoing initiatives and projects on behalf of the Services team, and communicate with cross-functional stakeholders. The Manager, ProServices, will research, track, and inform on projects/initiatives they are supporting. The Manager, ProServices will also assist in executional activities, resolving production issues, and act as a project resource for upcoming initiatives.
Requirements
- Bachelor’s degree in business, marketing, communications, merchandising, or related field, or equivalent years of experience in lieu of education requirement, if applicable
- 5-6 years of relevant work experience in sales, service systems, and or system processes.
- Experience in omni-channel retail operations/support, project management, product management, business analysis, program management, or product marketing
Responsibilities
- Collaborate with business stakeholders, product management, and technology teams to identify program and process improvements that will enhance and add value to the overall processes associated with the Services model.
- Resolves daily support issues that are technical in nature, which have been escalated to them from Services leadership or the Tech Help Desk
- Focuses on improving the workflows associated with order management and post-purchase processes, supporting Services to resolve process gaps or executional issues that are occurring
- Responsible for supporting key Initiatives of the Services organization that involve the post-purchase workflows and processes.
- Provides input on the future tech roadmap for Services post-purchase processes
Benefits
- Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
